Capacity vs eGain SelfService+AI
Capacity
capacity.comeGain SelfService+AI
egain.comSide by side
| Figure | Capacity | eGain SelfService+AI |
|---|---|---|
| Price from | — | $20/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Customer Self-Service Software | 8.5 (#9) | 7.7 (#20) |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 1997 |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | Sunnyvale, California, United States |
| Security and compliance | Capacity states that it uses AES-256 encryption at rest and TLS 1.2 or higher in transit, and lists GDPR, HIPAA and SOC 2 Type II compliance. | eGain lists SOC 2 Type II certification, FedRAMP authorization, HIPAA compliance, and GDPR compliance. |
| What it does | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. | Provides personalized answers via portals, widgets, and APIs. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
eGain SelfService+AI
eGain SelfService+AI has no write-up on Specifiction yet; its figures are above.