Capacity vs Knowmax
Capacity
capacity.com
Knowmax
knowmax.aiSide by side
| Figure | Capacity | Knowmax |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 7.0 (#30) |
| Spec score · Knowledge base software | 8.0 (#79) | 7.3 (#121) |
| Channels | Its AI agents support chat, SMS, voice, and email. | Knowmax describes integrations for helpdesks, CRMs, chatbots, social media, websites, and mobile apps. |
| Company | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. | Knowmax is described as a brainchild of KocharTech. |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | Gurugram, India |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | The integrations page lists SAP, Salesforce, Genesys, Zendesk, Freshdesk, Talkdesk, Exotel, and a Chrome extension. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Knowmax describes itself as an AI guided knowledge management platform for CX teams. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | Knowmax’s security page describes GDPR alignment, SOC 2 Type II certification, and ISO 27001. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | Knowmax lists [email protected] for support inquiries. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.