Capacity vs Luran

Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.

Luran is a web-based AI service agent for business conversations, automated routing, and workflow automation. It can use documents, FAQs, PDFs, policies, product notes, and URLs as knowledge sources. Customers can interact through a website chat widget or hosted business page, while teams work in the Luran inbox and Channels feed. Conversations can be handed to a human. Luran offers Trial, Lite, Professional, Growth, and Enterprise plans, with no free plan and no listed prices. Trial includes two knowledge sources, 10 MB storage, 200 conversations per month, one team member, one flow, and 100 automation executions monthly. Lite, Professional, and Growth increase those limits progressively; Growth allows 100 sources, 500 MB, 25,000 conversations, 20 team members, 25 flows, and 25,000 executions. Enterprise provides unlimited knowledge sources, storage, team members, and flows, with custom automation executions.