Capacity vs Mosaic AI Self-Service
Capacity
capacity.comMosaic AI Self-Service
getmosaic.aiSide by side
| Figure | Capacity | Mosaic AI Self-Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Customer Self-Service Software | 8.5 (#9) | 6.9 (#40) |
| Access controls | The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. | Mosaic requires users to authenticate through existing SSO and says it can match existing access controls for most permissions in a customer's technology stack. |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Mosaic says it has 100+ connectors, including Salesforce, Zendesk, Confluence, Google Drive, Slack, and Teams, and requires no data migration. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The Trust Center says data is encrypted in transit with TLS 1.2/1.3 and at rest with AES 256-bit encryption, and customer data is not used to train LLMs. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
Mosaic AI Self-Service
Mosaic AI Self-Service has no write-up on Specifiction yet; its figures are above.