Mosaic AI Self-Service

Spec sheet

Purpose

Self-Service troubleshoots technical issues using each customer's product, configuration, and case history to resolve issues before they become support cases.Read 11 Oct 2026 · getmosaic.ai

Audience

Mosaic describes Self-Service as built for technical support teams at highly configurable, multi-product enterprises.Read 11 Oct 2026 · getmosaic.ai

Deployment

Customers can use Self-Service in a help center or portal, inside a product, at case submission, and over email.Read 11 Oct 2026 · getmosaic.ai

Integrations

Mosaic says it has 100+ connectors, including Salesforce, Zendesk, Confluence, Google Drive, Slack, and Teams, and requires no data migration.Read 11 Oct 2026 · getmosaic.ai

Security

The Trust Center says data is encrypted in transit with TLS 1.2/1.3 and at rest with AES 256-bit encryption, and customer data is not used to train LLMs.Read 11 Oct 2026 · getmosaic.ai

Compliance

The Trust Center lists SOC 2 Type II, GDPR, ISO27001, and HIPAA under compliance.Read 11 Oct 2026 · getmosaic.ai

Maker

The company page says Mosaic AI was founded by AI PhDs and NLP professors; it lists Tel Aviv and Toronto as its offices.Read 11 Oct 2026 · getmosaic.ai

Access controls

Mosaic requires users to authenticate through existing SSO and says it can match existing access controls for most permissions in a customer's technology stack.Read 11 Oct 2026 · getmosaic.ai

Escalation

When a human is needed, Self-Service passes the conversation, troubleshooting steps, attachments, and customer context into the support case or live-agent handoff.Read 11 Oct 2026 · getmosaic.ai

Grounded answers

Answers cite trusted sources, respect customer permissions, and are handed off when the system lacks confidence.Read 11 Oct 2026 · getmosaic.ai

Knowledge improvement

The Knowledge capability clusters recurring gaps and drafts articles that Self-Service can use to answer future questions.Read 11 Oct 2026 · getmosaic.ai

Pricing limits

The pricing page describes tailored plan configurations and asks buyers to book a demo for advice; it displays no prices.Read 11 Oct 2026 · getmosaic.ai

Support and onboarding

Mosaic offers a proof-of-value pilot using the customer's systems and case data, with no engineering required or upfront commitment stated on the Self-Service page.Read 11 Oct 2026 · getmosaic.ai

Troubleshooting

It asks follow-up questions, interprets screenshots and attachments, and combines customer, product, and support context to guide customers toward resolution.Read 11 Oct 2026 · getmosaic.ai

Plans and prices

Every Mosaic AI Self-Service plan and price →

Where Specifiction places it

• Customer Self-Service Software#40 of 466.9