Capacity vs Radioso
Capacity
capacity.com
Radioso
radioso.aiSide by side
| Figure | Capacity | Radioso |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 5 |
| Spec score · Chatbot Builders | 8.5 (#55) | 8.4 (#77) |
| Spec score · Conversational AI Platforms | 8.4 (#11) | 8.5 (#9) |
| Channels | Its AI agents support chat, SMS, voice, and email. | Interfaces include public chat, website embed, REST API, TypeScript SDK, MCP server and Slack. |
| Company | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. | Radioso is identified in its privacy policy as Ljuv OÜ, an Estonian private limited company registered in Tallinn. |
| Documentation | The public knowledge center organizes articles on onboarding, knowledge management, helpdesk, AI, workflows, analytics, integrations, API use and troubleshooting. | The site links to a separate documentation portal, setup guide and API reference, although the docs portal was not fetchable in this research session. |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | Tallinn, Estonia |
| Human handoff | Yes | When automation cannot finish a case, Radioso can transfer the conversation to a person with the transcript and actions attached. |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | The maker's pages describe Slack, an embedded website widget, public chat, REST API, SDK, and MCP server as ways to interact with assistants. |
| Product | Capacity describes itself as a unified CX automation platform for contact centers, connecting knowledge, data, and systems to power AI agents and agent tools. | Radioso provides open-source AI agents for resolving support tickets, answering from help centers, and qualifying leads. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | The company describes encryption in transit, access controls, audit logging, and least-privilege operational practices as security measures. |
| Self-hosting | The public pricing and product pages describe a hosted platform and do not state that customers can self-host it. | The full platform can run on customer infrastructure with customer-managed Postgres and model keys. |
| What it does | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. | Radioso is an open-source platform for customer-facing AI agents that answer from organizational knowledge, take actions and qualify leads. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
Radioso
- Open sourceFree
- Open-source editionFree
- Enterprise EditionPriced on request
- Enterprise EditionPriced on request
- Radioso CloudPriced on request
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
Radioso
Radioso provides open-source AI agents for support tickets, help-center answers and lead qualification. Agents can use policies and help-center content for routine work such as returns and escalations, call tools, trigger webhooks, run multi-step routines and hand difficult conversations to people with context. Answers can cite uploaded documents and knowledge shared across channels. Assistants are reachable through Slack, an embedded website widget, public chat, REST API, SDK and MCP server; in Slack, users can mention @Radioso or send a direct message. Radioso runs in its cloud or on customer-operated infrastructure using the customer’s model keys. The Open source plan costs nothing, includes all product features and supports self-hosting. Radioso says ingested content, conversations and prompts are not used to train its own models. Radioso Cloud uses Google Cloud Platform in an EU region and PostHog EU Cloud for analytics, while configured AI providers may process prompts and retrieved context primarily in the United States. Security measures listed include encryption in transit, access controls, audit logging and least-privilege practices.