Capacity vs Starmind
Capacity
capacity.com
Starmind
starmind.comSide by side
| Figure | Capacity | Starmind |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · AI Knowledge Base Software | 8.4 (#11) | 7.3 (#29) |
| Access controls | The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. | Capacity lists role-based access controls, granular permissions, audit logs, and single sign-on. |
| AI privacy | Capacity says customer data is never shared or used to train external models. | Capacity states that customer data is never shared or used to train external models. |
| Company | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. | Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2010 |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | Zurich, Switzerland |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Capacity lists more than 270 integrations, including Salesforce, ServiceNow, Zendesk, Slack, Microsoft Teams, and Google Workspace. |
| Pricing model | Pricing combines an annual platform subscription with volume-based AI usage and selected integrations or add-ons; prices are provided through a custom package rather than listed dollar amounts. | Capacity describes an annual platform subscription plus usage-based pricing, with integrations and add-ons priced separately as applicable. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | Capacity says it uses AES-256 encryption at rest and TLS 1.2+ in transit, and lists GDPR, HIPAA, and SOC 2 Type II compliance. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | Capacity’s support page directs customers to email [email protected]. |
| What it does | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. | Capacity’s Answer Engine provides AI-powered answers from organizational knowledge and points to the source location. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.