Capacity vs Yellow.ai
Capacity
capacity.com
Yellow.ai
yellow.aiSide by side
| Figure | Capacity | Yellow.ai |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 5 |
| Spec score · Customer Service Automation Software | 8.4 (#1) | 8.3 (#5) |
| Spec score · AI Customer Service Agents | 8.5 (#3) | 8.2 (#10) |
| Spec score · Chatbot Builders | 8.5 (#54) | 9.0 (#14) |
| Spec score · Conversational AI Platforms | 8.4 (#11) | 8.2 (#16) |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Free plan | No | Yes |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | San Mateo, California, United States |
| Human handoff | Yes | Yes |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Rating on G2 | 4.7 out of 5 from 119 reviews | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 39 reviews | Gartner Peer Insights lists an overall 4.4 out of 5 from 105 reviews across Yellow.ai markets. |
| Rating on GetApp | 4.5 out of 5 from 14 reviews | Yellow.ai is rated 4.5 out of 5 from 37 reviews, with 84% classified as positive. |
| Self-hosting | The public pricing and product pages describe a hosted platform and do not state that customers can self-host it. | The public documentation describes Studio and flows running on cloud.yellow.ai and does not document a self-hosted deployment option. |
| System requirements | The app-store listings show an iOS app and a Google Play app, but the pages opened did not state browser or desktop system requirements for the CX platform. | The cloud platform requires a stable internet connection and recommends Chrome, Firefox, Safari or Edge when troubleshooting loading problems. |
| What it does | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. | Yellow.ai provides an enterprise agentic AI platform for automating customer and employee interactions across chat, voice, email and messaging channels. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.