Capsule CRM vs EspoCRM
Capsule CRM
capsulecrm.com
EspoCRM
espocrm.comSide by side
| Figure | Capsule CRM | EspoCRM |
|---|---|---|
| Price from | $11/mo | $15/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · CRM Software | 9.4 (#6) | 9.4 (#5) |
| Spec score · Professional Services CRM Software | 9.4 (#2) | 9.2 (#5) |
| Spec score · Mac CRM | 9.4 (#2) | 9.2 (#4) |
| Spec score · Sales CRM Software | 9.4 (#2) | 9.3 (#3) |
| Spec score · Sales Force Automation Software | 9.4 (#3) | 9.3 (#4) |
| Spec score · Customer Relationship Management - Small Business Software | 9.4 (#3) | 9.2 (#5) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#3) | 9.3 (#4) |
| Spec score · Small Business CRM | 9.3 (#4) | 9.2 (#6) |
| Spec score · CRM for small business | 9.2 (#9) | 9.2 (#8) |
| AI features | Yes | Yes |
| API | Capsule provides a RESTful API with OAuth 2 authentication and personal access tokens for bespoke or third-party integrations. | EspoCRM exposes a REST API with OpenAPI support, API authentication and webhook capabilities. |
| Email sync | Yes | No |
| Founded | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. | 2011 |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. | Austin, Texas, USA |
| Integrations | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. |
| Licence | Capsule’s terms provide access to an online service operated by Zestia Limited and do not publish an open-source licence or source-code distribution. | The core project is licensed under the GNU Affero General Public License version 3. |
| Marketing automation | Yes | Yes |
| Rating on G2 | 4.7 out of 5 from 524 reviews | 4.5 out of 5 from 29 reviews |
| Rating on Trustpilot | 4.5 out of 5 from 68 reviews | 3.6 out of 5 from 23 reviews |
| Rating on TrustRadius | 8.8 out of 10 from 45 reviews and ratings | 10 out of 10 from 1 review |
| Reporting | Reporting includes sales and activity analytics, report filters and export, with advanced sales reports on Growth and above. | Reports support list, grid and joint-grid formats, charts, role access, exports, scheduled email delivery and dashboard display. |
Plans
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
In their own words
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.