Capsule CRM vs Frappe CRM
Capsule CRM
capsulecrm.com
Frappe CRM
frappe.ioSide by side
| Figure | Capsule CRM | Frappe CRM |
|---|---|---|
| Price from | $11/mo | $5/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 7 |
| Spec score · CRM Software | 9.4 (#6) | 9.4 (#7) |
| Spec score · Sales Force Automation Software | 9.4 (#3) | 9.2 (#6) |
| Company size | Crunchbase lists Zestia as having 11–50 employees and identifies Duncan Stockdill, Phillip Haines and Wendy Rule as founders. | LinkedIn lists Frappe as a privately held company with 51–200 employees. |
| Email sync | Yes | Yes |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. | Mumbai, Maharashtra, India |
| Integrations | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. | Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations. |
| Rating on Apple App Store | 4.5 out of 5 from 44 ratings | The app listing says it has insufficient ratings or reviews to display an overview. |
| Sales pipeline | Users can manage opportunities in a drag-and-drop visual pipeline, filter them and view forecasts and conversion metrics. | Yes |
| Security and compliance | Capsule states that data is encrypted in transit and at rest and that its data processes are maintained for GDPR compliance. | Frappe Cloud states that Frappe’s Quality and Information Security Systems are certified to ISO 9001:2015 and ISO 27001:2013, and that Frappe Cloud is GDPR compliant. |
| Self-hosting | Capsule is described as a cloud application accessed through a browser, with no self-hosted installation described. | Organizations can deploy on their own server with an easy-install script, Docker Compose or the Bench tool. |
| What it does | Capsule is an online CRM for organizing people, companies, communications, sales opportunities and follow-up work. | Frappe CRM manages leads, deals, contacts, organizations, communications and sales pipelines for sales teams. |
| Workflow automation | Sales and project workflow automation is available as a paid feature on Growth and higher plans. | Assignment rules route leads and deals automatically, while SLAs track response deadlines and breaches. |
Plans
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
Frappe CRM
- Sites$5 a month
- Servers$20 a month
- Self-hostedFree
- Frappe Cloud Sites$5 a month
- Sites$5 a month
- Servers$40 a month
- Frappe Cloud Servers$60 a month
In their own words
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.
Frappe CRM
Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.