Capsule CRM vs Freshsales
Capsule CRM
capsulecrm.com
Freshsales
freshworks.comSide by side
| Figure | Capsule CRM | Freshsales |
|---|---|---|
| Price from | $11/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 7 |
| Spec score · CRM Software | 9.4 (#6) | 9.5 (#1) |
| Spec score · Professional Services CRM Software | 9.4 (#2) | 9.2 (#6) |
| Spec score · Mac CRM | 9.4 (#2) | 9.1 (#5) |
| Spec score · Sales CRM Software | 9.4 (#2) | 9.3 (#4) |
| Spec score · Sales Force Automation Software | 9.4 (#3) | 9.2 (#7) |
| Spec score · Customer Relationship Management - Small Business Software | 9.4 (#3) | 9.2 (#6) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.4 (#3) | 9.2 (#5) |
| Spec score · Small Business CRM | 9.3 (#4) | 9.1 (#7) |
| Spec score · CRM for small business | 9.2 (#9) | 9.4 (#4) |
| AI features | Yes | Yes |
| Email sync | Yes | Yes |
| Founded | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. | 2010 |
| Free plan | Yes | Yes |
| Free trial | Yes | The trial lasts 21 days and requires no credit card. |
| Headquarters | Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. | San Mateo, California, United States |
| Integrations | The integration catalog lists services including Xero, QuickBooks, FreshBooks, Sage, FreeAgent, KashFlow, Mailchimp, Wufoo, Zendesk, Zapier, Google, Microsoft, Zoom and Slack. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Mobile app | The Android app supports offline access, contact activity, direct calls or email, maps, opportunities and follow-up tasks. | Yes |
| Sales pipeline | Users can manage opportunities in a drag-and-drop visual pipeline, filter them and view forecasts and conversion metrics. | Yes |
| Workflow automation | Sales and project workflow automation is available as a paid feature on Growth and higher plans. | The Growth plan includes basic workflows for automating repetitive tasks. |
Plans
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.