Capsule CRM vs Freshworks CRM
Capsule CRM
capsulecrm.com
Freshworks CRM
freshworks.comSide by side
| Figure | Capsule CRM | Freshworks CRM |
|---|---|---|
| Price from | $11/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 7 | 4 |
| Spec score · CRM Software | 9.4 (#6) | 8.3 (#74) |
| AI features | Yes | Yes |
| Email sync | Yes | Yes |
| Founded | Capsule was launched in 2009; Zestia Limited was incorporated on 5 November 2007. | 2010 |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Zestia lists Manchester, UK as its base and registered office at Level 1, 20 Dale Street, Manchester M1 1EZ. | San Mateo, California, United States |
| Marketing automation | Yes | Yes |
| Mobile app | The Android app supports offline access, contact activity, direct calls or email, maps, opportunities and follow-up tasks. | Yes |
| Sales pipeline | Users can manage opportunities in a drag-and-drop visual pipeline, filter them and view forecasts and conversion metrics. | Yes |
Plans
Capsule CRM
- FreeFree
- Starter$18 a month
- Growth$36 a month
- Advanced$54 a month
- UltimatePrice not published
- Marketing add-on$11 a month
- UltimatePriced on request
In their own words
Capsule CRM
Capsule CRM has no write-up on Specifiction yet; its figures are above.
Freshworks CRM
Freshworks CRM is a customer relationship management platform for organizing sales work and customer interactions. It runs on the web, iOS, and Android, with a visual sales pipeline, email sync, marketing automation, and AI features. The free plan covers up to three users. Growth costs $9/user/mo billed annually and includes a Kanban view, contact lifecycle stages, chat, email and phone, templates, custom fields, and basic workflows. Pro costs $39/month billed annually, adding contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise costs $59/month billed annually and includes forecasting insights, field-level permissions, custom modules, a sandbox, and audit logs. A 21-day free trial is listed. Freshworks CRM was founded in 2010 and is headquartered in San Mateo, California, United States.