Carbonara App vs Qwaiting
Carbonara App
carbonaraapp.comQwaiting
qwaiting.comSide by side
| Figure | Carbonara App | Qwaiting |
|---|---|---|
| Price from | $9.99/mo | $207.50/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 8 |
| Spec score · Restaurant Waitlist Software | 8.7 (#3) | 8.3 (#7) |
| Platforms | The app is available on iOS and Android smartphones and tablets, and the service can be used from any browser on a computer. | The pricing FAQ names Windows, macOS, Android, iOS, and Linux, and says the service is web-based with no downloads or installations required. |
| Security | Carbonara says it uses encryption in transit, access controls, role-based permissions, authentication controls, logging, and need-to-know production access restrictions. | Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures. |
| Support | Carbonara directs users to contact its support team by email at [email protected]. | The pricing page says all plans include 24/7 enterprise support with live chat, email, a dedicated account manager, and priority SLA-based assistance. |
Plans
Carbonara App
- FreeFree
- Starter$9.99 a month
- Light$19.99 a month
- Advanced$29.99 a month
- VIP$42.99 a month
- PX$56.99 a month
- EnterprisePriced on request
Qwaiting
- Starter$249 a month
- Business$349 a month
- Enterprise$399 a month
- Custom$649 a month
- Starter$2,490 a year
- Business$3,490 a year
- Enterprise$3,990 a year
- Custom$6,490 a year
In their own words
Carbonara App
Carbonara App provides waitlist and reservation software for restaurants and other hospitality businesses. Staff can add customers to a digital queue, send customizable confirmation and ready-by-text messages, and plan seating for waiting or reserved guests. Reservations can be accepted by phone, email, web form, or online booking form, including through Reserve with Google on Maps and Search. Online reservations have no additional per-booking fee. Customers can join a waitlist by QR code at no charge. Messaging includes two-way SMS and WhatsApp, phone-call notifications, and email. A drink-ordering flow sends a menu link by text so guests can order and pay, with orders delivered to the app. It runs on Android, iOS, and the web. The Free plan includes 50 bookings/month; Starter is $9.99/mo, and a 14-day trial is listed. SMS and WhatsApp are billed by usage. An optional AI chatbot is provided through Botpress; Carbonara says conversations are not used to train AI models.
Qwaiting
Qwaiting is a queue management system for organizations handling appointments and walk-ins. It brings both into a shared queue, routes customers, and provides real-time monitoring. Customers can join remotely by phone or browser and view live wait times. Automated notifications can go by SMS, email, or mobile app, while reports cover queue times, customer flow, and staff efficiency. The cloud product runs in a browser; an on-premises option operates on a local network without internet connectivity. Listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures. Its security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. Plans start at $249 a month, billed monthly, and a 14-day trial is available. Staff-login limits range from five on Starter to 50 on Custom. All plans include 24/7 enterprise support.