Qwaiting

Qwaiting is queue-management software for organizations balancing scheduled appointments with walk-in service. It suits multi-staff operations that need remote check-in and visibility into how customers move through a queue. Its broad operational scope comes with a $249.00 USD monthly starting price and a five-login cap on the entry plan.

Overview

Customers can join a queue by phone or browser and check live wait times, while staff combine appointments and walk-ins, route customers, and monitor activity in real time. Bringing both visit types into one system is useful for service locations that would otherwise coordinate separate queues. Remote joining also gives customers an alternative to waiting in a physical line.

Qwaiting reports on queue times, customer flow, and staff efficiency. Automated notifications can be sent by SMS, email, or mobile app, although the Starter plan specifically names email notifications; teams that need a particular channel should weigh the plan inclusions rather than assume every capability is included at every tier.

Key features

Operations and reporting

Live monitoring and customer routing address day-to-day queue handling, while reporting gives managers measures related to service speed, flow, and staff efficiency. Analytics and reporting are explicitly included from Business upward, so Starter is a weaker fit for buyers who want those tools as a stated plan feature.

Integrations, security, and deployment

Integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. That breadth is relevant to organizations already using those services for scheduling, collaboration, or identity. API access, however, is reserved for Enterprise and Custom.

Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures. Its security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. The cloud product runs in a browser; an on-premises option operates on a local network without internet connectivity, which may matter to organizations that need local deployment.

Pricing

All four plans are billed monthly. The price rises with staff-login capacity and access to more operational and administrative features, so buyers should compare the seat cap as carefully as the headline cost.

Starter — $249 a month: Up to 5 staff logins, chat support, email notifications, email support, and team and admin invitations. It is the lowest-cost option, but its five-login ceiling and lack of named analytics make it a limited fit for larger teams or managers who need reporting.

Business — $349 a month: Up to 10 staff logins, analytics and reporting, configuration help, design customization, and email support. This is the more suitable step for teams that need reporting and help configuring the system, while still staying within a ten-login cap.

Enterprise — $399 a month: Up to 20 staff logins, API access, an account manager, analytics and reporting, and daily backup and recovery. For $50 more per month than Business, it doubles the login limit and adds API access and an account manager, making it the clearer fit for operations that need those capabilities.

Custom — $649 a month: Up to 50 staff logins, API access, an account manager, audit logging, data anonymization, and data-location control. It is aimed at larger or more controlled deployments; the jump in price makes those higher limits and controls the reason to choose it.

All plans include 24/7 enterprise support with live chat, email, a dedicated account manager, and priority SLA-based assistance. A 14-day trial is available, and there is no free plan. The product is paid from $249/mo, so organizations seeking a no-cost queue tool will need to look elsewhere.

Platforms

Qwaiting supports Android, iOS, Linux, macOS, and Windows, as well as web and API access. Self-hosted deployment is also supported. The browser-based cloud option and local-network on-premises option give organizations a choice between cloud use and operation without internet connectivity.

Who it's for

Qwaiting presents itself for healthcare, banking, retail, government, education, and airports. Its combination of appointment and walk-in handling, remote entry, routing, and reporting makes it most compelling for service organizations with multiple staff involved in customer flow. Smaller operations with five or fewer staff logins may find Starter sufficient, but should consider whether they need the analytics included in higher plans.

Pros and cons

Pro: Remote joining, live wait times, appointments, and walk-ins work within one queue system, reducing the need to manage separate visit flows.

Pro: Reporting covers queue times, customer flow, and staff efficiency, with analytics and reporting included in Business and above.

Pro: Cloud and on-premises deployment serve organizations with different connectivity needs, including local-network operation without internet access.

Pro: The integration list spans scheduling, communication, and identity tools, including Google Calendar, Teams, Salesforce, and Okta.

Con: There is no free plan, and the entry tier starts at $249 a month, which may rule it out for small or low-volume operations.

Con: Starter is capped at five staff logins and names email notifications, while API access and analytics appear only on higher plans.

Alternatives

For restaurant-focused comparisons, see Restaurant Waitlist Software.

Carbonara App is a freemium alternative with Android, iOS, and web support; choose it if a free plan with 50 bookings per month is a better fit than Qwaiting's paid entry tier.

NextMe offers a free plan with 100 SMS per month and one user, making it a potential fit for a small operation prioritizing a no-cost start.

TablesReady has a free plan with 150 messages per month and up to 100 parties; consider it if those caps suit your volume and avoiding a monthly entry fee matters.

queue1 has a free Demo capped at 100 tickets and setup using two Android devices; it is worth considering if a limited demo is preferable before committing to a paid system.

Waitwhile offers a free plan for one location and 50 visits per month, with two-way customer messages and email and push team notifications; choose it if those limits cover your needs.

Waitlist Me has a free plan for a basic guest list and same-day reservations, but no notifications and limited customization; it may suit a simpler waitlist workflow that can forgo those features.

EazyQ is another freemium alternative.

Shokken is another freemium alternative.

Verdict

Choose Qwaiting if your operation needs appointments and walk-ins managed together, remote customer entry, live oversight, and reporting, particularly when cloud and local deployment options both matter. Its main drawback is the cost and the staff-login limits: compare the monthly tier against your headcount and required features, and look elsewhere if you need a free queue system or only a small, simple waitlist.