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NextMe

nextmeapp.com

From $4.17/mo Free plan WebmacOSiOSAndroidAPI
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Spec score 9.2 #2 of 24 in Restaurant Waitlist Software

What it is

NextMe is a virtual waiting room and digital waitlist for businesses organizing guest flow and physical lines. Guests can join a branded waitlist form through a QR code, kiosk tablet or business website. The waitlist includes predictive wait times, repeat guest recognition, custom fields and queues, real-time status updates and two-way SMS. Businesses can manage appointments alongside walk-ins, with booking confirmations and appointment reminders sent by text. Its analytics dashboard reports guest volume, wait times, peak periods and queue performance, and supports CSV or Excel exports. NextMe is available on Android, iOS and web, with integrations and a private API; a public API is described as coming soon. Plans include a free option with 100 SMS per month and one user. Starter costs $49.99 a year billed annually or $59.99 a month, and includes 3,000 SMS monthly and five users. Business costs $79.99 a year billed annually or $99.99 a month, with 5,000 SMS monthly and 10 users. A 14-day free trial is also offered. Use cases listed include retail, hospitality, healthcare and events.

Spec sheet

What it does
NextMe is a virtual waiting-room and digital waitlist system that sends guests text updates when to return.Read 15 Oct 2026 · nextmeapp.com
Product
NextMe is a virtual waiting room and digital waitlist that helps teams manage guest flow and keep physical lines organized.Read 2 Oct 2026 · nextmeapp.com
Trial
NextMe offers a free 14 day trial.Read 2 Oct 2026 · nextmeapp.com
API
There is no public API; a partner API can be licensed case by case for an additional fee.Read 15 Oct 2026 · intercom.help
Integrations
The product advertises connections to POS, CRM and registration systems, while custom integrations are available on the Custom plan.Read 15 Oct 2026 · play.google.com
Mobile apps
NextMe 2.0 has native iOS and Android apps plus a browser dashboard; legacy v1 and v2 accounts do not sync.Read 15 Oct 2026 · intercom.help
Security
NextMe's privacy policy says subscriber data is encrypted at rest and that the company does not sell personally identifiable information or protected health information.Read 2 Oct 2026 · nextmeapp.com
Support
Custom plan customers receive one to one onboarding and product training, while event support packages can include guaranteed response times and after hours coverage.Read 2 Oct 2026 · nextmeapp.com
Headquarters
Chicago, Illinois, United StatesRead 28 Sep 2026 · nextmeapp.com
Analytics
The analytics dashboard reports guest volume, wait times, peak periods, and queue performance, and supports CSV or Excel data exports.Read 2 Oct 2026 · nextmeapp.com
Appointments
Bookings can be managed alongside walk-ins, with automatic booking confirmations and appointment reminders sent by text.Read 2 Oct 2026 · nextmeapp.com
Company founded year
No founded year is shown for NextMe Inc.; Crunchbase displays the field as obfuscated.Read 15 Oct 2026 · crunchbase.com
Company headquarters and size
LinkedIn lists NextMe as privately held, headquartered in Chicago, with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Company legal name
Crunchbase identifies the legal entity as NextMe Inc., founded by James Yi and John Yi.Read 15 Oct 2026 · crunchbase.com
Company origin
The company says co-founders James and John Yi started NextMe after observing customer flow challenges at their mother's small business in Chicago.Read 2 Oct 2026 · nextmeapp.com
Data controls
Guest policies can retain, anonymize or delete records; free accounts are deleted after two years of inactivity.Read 15 Oct 2026 · intercom.help
Documentation
The help center has dedicated sections for setup, features, analytics, billing, FAQs, troubleshooting, security and service updates.Read 15 Oct 2026 · intercom.help
Event scale
The FAQ says NextMe supports high volume events ranging from one thousand to over one hundred thousand attendees.Read 2 Oct 2026 · nextmeapp.com
Google Play listing
The Android listing shows 500+ downloads and does not display a star rating or review count.Read 15 Oct 2026 · play.google.com
Integrations and API
NextMe says it offers integrations and a private API, with a public API coming soon.Read 2 Oct 2026 · nextmeapp.com
Key feature: analytics
Analytics cover guest volume, wait times, peak periods and queue performance, with CSV or Excel exports.Read 15 Oct 2026 · nextmeapp.com
Key feature: bookings
Appointments can be managed alongside walk-ins with confirmations and reminders.Read 15 Oct 2026 · nextmeapp.com
Key feature: repeat visitors
Returning guests can be recognized and have previous information populated automatically.Read 15 Oct 2026 · nextmeapp.com
Key feature: self check-in
Guests can join through branded QR-code, website or kiosk forms with configurable fields and geofencing.Read 15 Oct 2026 · nextmeapp.com
Key feature: SMS
Notification text content and timing can be customized, including two-way confirmation or cancellation messages.Read 15 Oct 2026 · nextmeapp.com
Key feature: virtual waiting room
Businesses can present a branded web waiting room with queue position, estimated wait and promotional content.Read 15 Oct 2026 · nextmeapp.com
Licence
Terms describe NextMe software and content as proprietary copyrighted material and prohibit reproduction, resale or modification.Read 15 Oct 2026 · nextmeapp.com
Limit: development capacity
Clutch’s review summary says limited development capacity has delayed some requested features.Read 15 Oct 2026 · clutch.co
Limit: missing integrations
A G2 customer moved away because NextMe lacked Toast integration; the vendor said that integration was only on its roadmap.Read 15 Oct 2026 · g2.com
Limit: missing self-service booking
A G2 reviewer reported that self-service booking was not yet available.Read 15 Oct 2026 · g2.com
Limit: network dependence
A GetApp reviewer warns that weak connectivity can prevent the app from refreshing promptly.Read 15 Oct 2026 · getapp.com
Notable update
The September 2026 product update added smoother performance for busy multi-queue locations and WhatsApp guest notifications on paid plans.Read 15 Oct 2026 · intercom.help
Offline limitation
There is no offline mode; when connectivity fails, existing waitlist data remains visible but new data cannot be added until service returns.Read 15 Oct 2026 · intercom.help
Outage: data collision
NextMe documented a December 3, 2025 incident where parties created during the incident disappeared because of a data-collision bug.Read 15 Oct 2026 · intercom.help
Plan limits
The Free plan includes 100 SMS per month and 1 user; Starter includes 3,000 SMS per month and 5 users; Business includes 5,000 SMS per month and 10 users.Read 2 Oct 2026 · nextmeapp.com
Praise: ease and support
Reviewers repeatedly describe setup and training as simple and praise responsive, hands-on support.Read 15 Oct 2026 · softwareadvice.com
Praise: queue flexibility
G2 reviewers praise creating separate queues for different business areas and using the system for event check-in.Read 15 Oct 2026 · g2.com
Praise: reducing physical lines
GetApp reviewers say virtual queuing keeps guests out of lines so they can spend time elsewhere in the venue.Read 15 Oct 2026 · getapp.com
Privacy controls
The product offers data anonymization and deletion controls, and its analytics page says anonymized data can preserve access to aggregate statistics.Read 2 Oct 2026 · nextmeapp.com
Rating on Apple App Store (legacy)
4.2 out of 5 from 26 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Apple App Store (NextMe 2.0)
5.0 out of 5 from 7 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.8 out of 5 from 20 reviews.Read 15 Oct 2026 · capterra.com
Rating on Clutch
5.0 out of 5 from 5 reviews.Read 15 Oct 2026 · clutch.co
Rating on G2
5.0 out of 5 from 6 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.9 out of 5 from 20 reviews.Read 15 Oct 2026 · getapp.com
Rating on Software Advice
4.8 out of 5 from 20 reviews.Read 15 Oct 2026 · softwareadvice.com
Security statement
NextMe says stored and transmitted information is encrypted, systems are audited and customer information is not sold.Read 15 Oct 2026 · intercom.help
Self check-in
Guests can join a customizable branded waitlist form through a QR code, kiosk tablet, or business website.Read 2 Oct 2026 · nextmeapp.com
System requirements
The web app supports current Chrome, Safari and Firefox, requires an active internet connection and needs no special hardware.Read 15 Oct 2026 · intercom.help
Use cases
NextMe says it serves events, retail, hospitality, healthcare, urgent care, veterinary clinics, salons, barbershops, and other service businesses.Read 2 Oct 2026 · nextmeapp.com
Waitlist features
The waitlist supports predictive wait times, repeat guest recognition, custom fields and queues, real-time status updates, and two-way SMS communication.Read 2 Oct 2026 · nextmeapp.com

Plans and prices

Free Free 100 SMS/mo · 1 user · waitlist management · predictive wait times · real-time updates · cross-device syncing · loyalty tracking · data anonymization · custom fields/queues · public display · WhatsApp notifications Read 15 Oct 2026 · nextmeapp.com
Starter (annual) $49.99 a year Billed annually for a yearly savings of $120 3,000 SMS / mo · 5 users Read 2 Oct 2026 · nextmeapp.com
Starter (annual billing) $49.99 a month Billed annually; yearly savings of $120 3,000 SMS/mo · 5 users · customizable SMS · self check-in · virtual waiting room · team management · co-branding · chat support Read 15 Oct 2026 · nextmeapp.com
Starter (monthly) $59.99 a month 3,000 SMS / mo · 5 users Read 2 Oct 2026 · nextmeapp.com
Starter (monthly billing) $59.99 a month Monthly 3,000 SMS/mo · 5 users · customizable SMS · self check-in · virtual waiting room · team management · co-branding · chat support Read 15 Oct 2026 · nextmeapp.com
Business (annual) $79.99 a year Billed annually for a yearly savings of $240 5,000 SMS / mo · 10 users Read 2 Oct 2026 · nextmeapp.com
Business (annual billing) $79.99 a month Billed annually; yearly savings of $240 5,000 SMS/mo · 10 users · Starter features · white-label branding · analytics/reporting · data exports · follow-up messages Read 15 Oct 2026 · nextmeapp.com
Business (monthly) $99.99 a month 5,000 SMS / mo · 10 users Read 2 Oct 2026 · nextmeapp.com
Business (monthly billing) $99.99 a month Monthly 5,000 SMS/mo · 10 users · Starter features · white-label branding · analytics/reporting · data exports · follow-up messages Read 15 Oct 2026 · nextmeapp.com
Custom Priced on request Let's Chat Flexible limits/users · one-time events · 1:1 training · flexible billing · SLAs · custom integrations/reports · phone support Read 15 Oct 2026 · nextmeapp.com

Every NextMe plan and price →

Strong points and limits

Strong points

  • Guests can join by QR code, kiosk or website.
  • Supports appointments alongside walk-ins.
  • Two-way SMS and real-time status updates are available.
  • Analytics can be exported to CSV or Excel.
  • Free plan includes 100 SMS per month.

Limits

  • Free plan is limited to 100 SMS monthly and one user.
  • Starter monthly plan costs $59.99 a month.
  • Public API is described as coming soon.

Who it suits

NextMe suits service businesses that need to coordinate walk-ins, appointments and guest notifications. Its listed use cases include events, retail, hospitality, healthcare, veterinary clinics, salons and barbershops.

NextMe in depth

Read the full write-up

NextMe suits service teams that need to coordinate walk-ins and appointments while guests wait off the physical line. Its flexible check-in and queue tools are paired with useful reporting, but the right plan depends on how many staff need access and how often guests receive texts.

Overview

NextMe is a virtual waiting room for businesses managing guest flow. Guests can join through a branded form using a QR code, kiosk tablet, or business website, while staff handle appointments alongside walk-ins. That combination makes it a practical fit for venues with variable arrivals and more than one way of serving guests.

Its stated use cases range from retail, hospitality, healthcare, urgent care, veterinary clinics, salons, and barbershops to events. NextMe says it supports events from 1,000 to over 100,000 attendees, so its intended reach extends from local service queues to large gatherings.

Key features

Waitlists and check-in

Predictive wait times, real-time status updates, repeat-guest recognition, custom fields, and custom queues give teams useful ways to organize different visits. Two-way SMS lets guests and staff communicate during the wait. QR, kiosk, and website check-in reduce reliance on staff entering every arrival, though SMS quotas make the paid tier choice important for teams that send frequent updates.

Appointments and analytics

Bookings sit alongside walk-ins, with text confirmations and appointment reminders helping teams manage both kinds of arrivals in one workflow. The analytics dashboard reports guest volume, wait times, peak periods, and queue performance, and exports to CSV or Excel. That is a stronger reporting toolkit than a basic guest list, particularly for operators who need to review busy periods or queue performance.

Integrations and privacy

NextMe offers integrations and a private API, with a public API coming soon. Its privacy policy says subscriber data is encrypted at rest and that the company does not sell personally identifiable information or protected health information. Data anonymization and deletion controls are available, and anonymized data can preserve access to aggregate statistics.

Pricing

The free plan costs nothing and includes 100 SMS per month and one user. It is a sensible starting point for a single operator with light messaging, but the low seat and message caps make it a poor fit for a busy team.

Starter costs $59.99 a month, or $49.99 a year, billed annually for a yearly savings of $120. It includes 3,000 SMS per month and five users, making it the first practical step for a small team that needs shared access. Business costs $99.99 a month, or $79.99 a year, billed annually for a yearly savings of $240; its 5,000 SMS and ten users suit larger teams or higher message volumes. Both paid tiers offer more room than Free, but the quotas still matter for operations sending frequent guest updates.

Custom pricing applies to the Custom plan, which offers flexible limits and users. A free 14 day trial is also offered. Custom customers receive one-to-one onboarding and product training; event support packages can include guaranteed response times and after-hours coverage.

Platforms

NextMe runs on Android, iOS, and the web, giving teams options across mobile and browser use.

Who it's for

NextMe is a strong match for service businesses that need a digital queue, guest notifications, and appointment handling together. Its broad range of stated settings and high-volume event support make it worth considering for both everyday operations and large gatherings. A solo business with modest SMS use can start free; teams needing more seats or frequent texts should budget for Starter or Business.

Pros and cons

Pros: QR, kiosk, and website check-in give guests multiple ways to join without waiting in a physical line.

Pros: Walk-in queues and appointments share a workflow, with confirmations and reminders sent by text.

Pros: Queue analytics and CSV or Excel exports support review of volume, waits, peak periods, and performance.

Cons: Free allows only one user and 100 SMS per month, limiting its usefulness for teams or high-volume messaging.

Cons: Even Business is capped at ten users and 5,000 SMS per month, so larger operations may need custom pricing.

Alternatives

For restaurant-focused comparison, see Restaurant Waitlist Software. Carbonara App is worth comparing when booking volume is the priority: its free plan allows 50 bookings per month and includes all Starter features, while Starter costs $9.99 a month. Qwaiting is a paid alternative with a $249 a month Starter plan and support for a broader range of platforms, including self-hosted and desktop systems.

TablesReady offers a free plan with 150 messages per month and up to 100 parties, a useful comparison for businesses evaluating guest and message caps. Waitwhile has a free plan limited to one location and 50 visits per month, with two-way customer messaging, basic branding, and email and push team notifications. Waitlist Me may suit a basic guest list and same-day reservations, though its free plan has no notifications and limited customization.

EazyQ has a free plan with a queue of five concurrent customers, 100 customers per month, 20 appointments per month, 20 AI receptionist chats per month, and one staff seat. Shokken offers free core waitlist tools, QR self-join, browser tracking, and public menus. TableMASH is a web and API alternative with a $37 a month Basic Plan that includes 300 bookings per month and unlimited tables.

Verdict

Choose NextMe if your service business needs one system for digital check-in, walk-in queues, appointments, guest texts, and queue reporting. Its main strength is bringing those workflows together across several check-in channels. Look elsewhere if your team needs more users or SMS than the paid caps allow, or if a simpler booking or guest-list tool better matches your operation.

Verdict

NextMe brings digital check-in, waitlist updates and appointment handling together with queue analytics. The free tier has tight user and SMS limits, so readers should compare those allowances with their expected guest volume.

Where Specifiction places it

Alternatives to NextMeAll alternatives →