Waitwhile
waitwhile.com
What it is
Waitwhile is a platform for handling walk-ins, queues and appointments across service locations. Customers can join a queue remotely or on-site by QR code, web, kiosk, NFC tag or SMS, then receive live updates and AI-powered wait estimates. Appointment tools cover reminders, confirmations, booking rules and matching people with resources. LineSync places scheduled appointments and walk-ins in a shared queue. Connections include a REST API, webhooks, no-code options and Zapier, alongside named integrations such as Slack, Salesforce, Mailchimp, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk and Square POS. It runs on Android, iOS and web, and offers an API. The free plan is free and covers one location and 50 visits/month. Starter is $31 a month billed annually; Business is $55 a month billed annually. Enterprise pricing is custom. Waitwhile lists retail, luxury retail, government, education and healthcare among its industries, and describes its enterprise offering for businesses with 10 to 600 service points and multiple networks.
Spec sheet
- What it does
- Waitwhile is a cloud platform for virtual queues, appointments, messaging and analytics that lets visitors wait remotely and track status in real time.Read 15 Oct 2026 · getapp.com
- Product
- Waitwhile is a unified platform for managing walk-ins, queues, and appointments.Read 30 Sep 2026 · waitwhile.com
- API
- Waitwhile exposes a REST API for account actions and supports event-driven webhooks for real-time updates.Read 15 Oct 2026 · waitwhile.com
- Integrations
- Native and no-code connections include Salesforce, Zapier, Slack, calendars, Google Sheets, Twilio, Zendesk, Jira, Eventbrite, Zoom and Square.Read 15 Oct 2026 · waitwhile.com
- Security
- The security page states that data in transit and at rest is encrypted with AES at 128-bit or higher and that third-party penetration tests occur annually.Read 30 Sep 2026 · waitwhile.com
- Compliance
- The company advertises SOC 2 Type II, ISO 27001, GDPR, CCPA, HIPAA and SAML 2.0/SSO support.Read 15 Oct 2026 · waitwhile.com
- Support
- The site links to a help center and lists [email protected] as its contact email.Read 30 Sep 2026 · waitwhile.com
- Headquarters
- The security page identifies San Francisco, California as the global headquarters and the company page gives its San Francisco address.Read 30 Sep 2026 · waitwhile.com
- Founded
- 2017Read 28 Sep 2026 · waitwhile.com
- API availability
- API access is offered on Business and Enterprise plans.Read 15 Oct 2026 · waitwhile.com
- Appointment tools
- Appointment features include automated reminders, confirmations, booking rules, and resource matching.Read 30 Sep 2026 · waitwhile.com
- Combined bookings
- LineSync merges scheduled appointments and walk-ins into one queue.Read 30 Sep 2026 · waitwhile.com
- Company founded
- Waitwhile was founded in San Francisco in 2017 by brothers Christoffer and Jonas Klemming.Read 15 Oct 2026 · linkedin.com
- Company headquarters
- LinkedIn lists headquarters at 548 Market St, San Francisco, California 94104.Read 15 Oct 2026 · linkedin.com
- Company legal name
- Crunchbase identifies the legal entity as Waitwhile, Inc.Read 15 Oct 2026 · crunchbase.com
- Company size
- LinkedIn lists Waitwhile as a privately held company with 11–50 employees.Read 15 Oct 2026 · linkedin.com
- Developer documentation
- The developer hub provides technical resources for creating, retrieving and updating Waitwhile data, with guides and examples.Read 15 Oct 2026 · developers.waitwhile.com
- Extensibility
- API integrations can embed booking flows, implement custom automation logic and apply custom CSS branding.Read 15 Oct 2026 · waitwhile.com
- Feature: AI wait estimates
- The Business and higher tiers include WaitIQ AI-powered wait-time estimation.Read 15 Oct 2026 · waitwhile.com
- Feature: analytics
- Analytics show busy periods, demand by employee or service, and exportable performance information across locations.Read 15 Oct 2026 · help.waitwhile.com
- Feature: appointment scheduling
- The product provides appointment calendars and can synchronize bookings with waitlists.Read 15 Oct 2026 · help.waitwhile.com
- Feature: automation
- Automation can trigger customer and team communications based on activity and waiting status.Read 15 Oct 2026 · help.waitwhile.com
- Feature: geo-fencing
- Geo-fencing can restrict where guests join a waitlist or make a booking.Read 15 Oct 2026 · waitwhile.com
- Feature: kiosk and displays
- It includes self-service check-in kiosks and TV monitor displays for live queue information.Read 15 Oct 2026 · waitwhile.com
- Feature: messaging
- Waitwhile supports two-way customer messaging plus staff notifications by email, push and SMS depending on plan.Read 15 Oct 2026 · waitwhile.com
- Feature: occupancy tracking
- Occupancy tracking compares visitor counts with site capacity.Read 15 Oct 2026 · waitwhile.com
- Feature: resource management
- Resources such as staff can be assigned to guests with working hours and service durations.Read 15 Oct 2026 · waitwhile.com
- Feature: virtual waitlists
- Customers can join a virtual queue from anywhere while staff manage customer flow digitally.Read 15 Oct 2026 · help.waitwhile.com
- Funding and ownership
- Crunchbase reports $12 million raised, CRV as an investor, and acquisition by Allegion.Read 15 Oct 2026 · crunchbase.com
- Industries
- The site lists retail, luxury retail, government, education, and healthcare among the industries it serves.Read 30 Sep 2026 · waitwhile.com
- Intended customers
- Waitwhile describes its enterprise solution as ideal for businesses managing 10 to 600 service points and multiple networks.Read 30 Sep 2026 · waitwhile.com
- Licence
- Waitwhile is proprietary commercial software; its terms grant limited use and prohibit copying, modification, reverse engineering and redistribution.Read 15 Oct 2026 · waitwhile.com
- Limit: bugs and performance
- GetApp reviewers report occasional bugs, slow loading and settings changes after updates.Read 15 Oct 2026 · getapp.com
- Limit: missing depth
- G2 reviewers cite a desire for deeper analytics and a separate production-free test environment.Read 15 Oct 2026 · g2.com
- Limit: mobile issues
- Google Play reviews report login buffering and difficulty seeing current waiting times without opening each appointment.Read 15 Oct 2026 · play.google.com
- Limit: wait-time clarity
- G2 and GetApp reviews mention occasional confusion or inaccuracies in displayed wait times.Read 15 Oct 2026 · g2.com
- Named integrations
- Listed integrations include Slack, Salesforce, Mailchimp, SurveyMonkey, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk, and Square POS.Read 30 Sep 2026 · waitwhile.com
- Praise: customer flow
- GetApp reviewers commonly say the product reduces congestion, improves wait communication and raises customer satisfaction.Read 15 Oct 2026 · getapp.com
- Praise: ease of use
- G2 reviewers frequently describe the interface, setup and appointment management as intuitive and easy to learn.Read 15 Oct 2026 · g2.com
- Praise: support
- GetApp reviewers repeatedly mention responsive and helpful customer support.Read 15 Oct 2026 · getapp.com
- Rating on Apple App Store
- 3.4 out of 5 from 19 ratingsRead 15 Oct 2026 · apps.apple.com
- Rating on Capterra
- 4.7 out of 5 from 63 reviewsRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.8 out of 5 from 347 reviewsRead 15 Oct 2026 · g2.com
- Rating on GetApp
- 4.7 out of 5 from 63 reviewsRead 15 Oct 2026 · getapp.com
- Rating on Google Play
- 2.8 out of 5 from 22 reviewsRead 15 Oct 2026 · play.google.com
- Rating on Trustpilot
- 1.6 out of 5 from 22 reviewsRead 15 Oct 2026 · ca.trustpilot.com
- Rating on TrustRadius
- 9 out of 10 from 1 reviewRead 15 Oct 2026 · trustradius.com
- Security controls
- Waitwhile states that data in transit and at rest use at least 128-bit AES encryption, with annual third-party penetration tests and continuous vulnerability scanning.Read 15 Oct 2026 · waitwhile.com
- Service level
- Waitwhile states that it has uptime of 99.9% or higher.Read 30 Sep 2026 · waitwhile.com
- Support and documentation
- Help resources include chat, email, knowledge-base articles, troubleshooting guides, webinars, videos and documentation.Read 15 Oct 2026 · getapp.com
- System requirements
- Supported browsers include recent Chrome, Firefox, Safari and Edge versions; the native apps require iOS 16.4 or later and Android API 21 or later.Read 15 Oct 2026 · help.waitwhile.com
- Virtual queue
- Customers can join queues remotely or on-site using QR, web, kiosk, NFC tag, or SMS.Read 30 Sep 2026 · waitwhile.com
- Wait estimates
- The queue system provides AI-powered wait-time estimates and real-time updates.Read 30 Sep 2026 · waitwhile.com
Plans and prices
Free Free 1 location · 50 visits/month · 2-way customer messages · basic branding · email and push team notifications Read 30 Sep 2026 · waitwhile.com
Free Free 1 location · 50 visits/month · 2-way customer messages · single-location statistics · basic branding · email and push team notifications Read 15 Oct 2026 · waitwhile.com
Starter $31 a month starts at Up to 10 locations · up to 2,500 visits/month · multi-location analytics · customizable customer and team messages Read 15 Oct 2026 · waitwhile.com
Business $55 a month starts at Up to 10 locations · up to 5,000 visits/month · custom user roles · API and webhooks · synchronized waitlist and bookings · advanced analytics · customer-data import/export · SMS team notifications Read 15 Oct 2026 · waitwhile.com
Enterprise Priced on request custom pricing Custom locations and visits · report builder · training and configuration · custom integrations · SLA/invoicing/PO · SAML/SSO · dedicated success manager · white-label branding Read 15 Oct 2026 · waitwhile.com
Strong points and limits
Strong points
- Customers can join queues through five listed channels.
- AI-powered wait estimates and real-time updates.
- LineSync combines appointments and walk-ins in one queue.
- Offers REST API, webhooks and Zapier connections.
- Free plan includes one location and 50 visits/month.
Limits
- Free plan is limited to one location.
- Free plan allows 50 visits/month.
- Starter costs $31 a month billed annually.
- Enterprise pricing is custom.
Who it suits
It suits service businesses that need to coordinate walk-ins and appointments, including those in retail, government, education or healthcare. Its enterprise offering is described for organizations managing 10 to 600 service points and multiple networks.
Verdict
Waitwhile brings queue management and appointment scheduling together, with several ways to check in and a broad set of integrations. Check the plan limits against your location and visit volume before choosing a tier.
Where Specifiction places it
- Waitlist Software#2 of 108.5
- Restaurant Waitlist Software#5 of 248.5
