Waitlist Me vs Waitwhile
Waitlist Me
waitlist.me
Waitwhile
waitwhile.comSide by side
| Figure | Waitlist Me | Waitwhile |
|---|---|---|
| Price from | $27.99/mo | $31/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Waitlist Software | 7.9 (#4) | 8.5 (#2) |
| Spec score · Restaurant Waitlist Software | 7.8 (#16) | 8.5 (#5) |
| Founded | 2012 | 2017 |
| Headquarters | Charleston, South Carolina, United States | The security page identifies San Francisco, California as the global headquarters and the company page gives its San Francisco address. |
| Integrations | The iPad app can connect to Square to look up existing customers and optionally add Waitlist Me customer entries to Square. | Native and no-code connections include Salesforce, Zapier, Slack, calendars, Google Sheets, Twilio, Zendesk, Jira, Eventbrite, Zoom and Square. |
| Security | The FAQ says customer phone numbers cannot be exported by business customers, and that the service runs on Google App Engine. | The security page states that data in transit and at rest is encrypted with AES at 128-bit or higher and that third-party penetration tests occur annually. |
| Support | Users can report issues through the app settings or contact [email protected]. | The site links to a help center and lists [email protected] as its contact email. |
| Wait estimates | Pro and Platinum include historical wait estimates based on day and hour data from the previous four weeks. | The queue system provides AI-powered wait-time estimates and real-time updates. |
Plans
Waitlist Me
- FreeFree
- Premium$27.99 a month
- Pro$47.99 a month
- Platinum$79.99 a month
Waitwhile
- FreeFree
- FreeFree
- Starter$31 a month
- Business$55 a month
- EnterprisePriced on request
In their own words
Waitlist Me
Waitlist Me manages customer waitlists and reservations, then sends text or phone notifications when customers are ready. Customers can join through a web widget, hosted page, self-check-in kiosk, or QR code; restaurants in the US and Canada can also use Google Search. The service supports future reservations and appointments, and current-day reservations can appear in the waitlist view. Premium features include in-app statistics, downloadable reports, visit logs, and weekly email summaries. Pro and Platinum include historical wait estimates based on data from the prior four weeks. Its iPad app can connect to Square to look up existing customers and optionally add Waitlist Me customer entries. The service is designed for a single queue at a location; businesses with multiple high-volume waiting areas may use separate accounts. The Free plan provides a basic guest list and same-day reservations but no notifications. Premium costs $27.99 per month billed annually ($335.88 annually), with 1,000 notifications per month and a charge of $0.02 per additional notification. Waitlist Me is available on Android, iOS, and web.
Waitwhile
Waitwhile is a platform for handling walk-ins, queues and appointments across service locations. Customers can join a queue remotely or on-site by QR code, web, kiosk, NFC tag or SMS, then receive live updates and AI-powered wait estimates. Appointment tools cover reminders, confirmations, booking rules and matching people with resources. LineSync places scheduled appointments and walk-ins in a shared queue. Connections include a REST API, webhooks, no-code options and Zapier, alongside named integrations such as Slack, Salesforce, Mailchimp, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk and Square POS. It runs on Android, iOS and web, and offers an API. The free plan is free and covers one location and 50 visits/month. Starter is $31 a month billed annually; Business is $55 a month billed annually. Enterprise pricing is custom. Waitwhile lists retail, luxury retail, government, education and healthcare among its industries, and describes its enterprise offering for businesses with 10 to 600 service points and multiple networks.