Viral Loops vs Waitwhile
Viral Loops
viral-loops.com
Waitwhile
waitwhile.comSide by side
| Figure | Viral Loops | Waitwhile |
|---|---|---|
| Price from | $35/mo | $31/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 12 | 5 |
| Spec score · Waitlist Software | 8.5 (#1) | 8.5 (#2) |
| API | The public API uses campaign API keys and includes participant, order, referrer, rank and conversion endpoints. | Waitwhile exposes a REST API for account actions and supports event-driven webhooks for real-time updates. |
| Company headquarters | LinkedIn lists headquarters in Vancouver, British Columbia, with an address at 422 Richards Street, Suite 170. | LinkedIn lists headquarters at 548 Market St, San Francisco, California 94104. |
| Company size | LinkedIn lists Viral Loops as a privately held advertising-services company with 11–50 employees. | LinkedIn lists Waitwhile as a privately held company with 11–50 employees. |
| Founded | LinkedIn lists Viral Loops as founded in 2016. | 2017 |
| Headquarters | Toronto, Ontario, Canada | The security page identifies San Francisco, California as the global headquarters and the company page gives its San Francisco address. |
| Integrations | Documented integrations include Mailchimp, Klaviyo, Mailjet, ActiveCampaign, HubSpot, Google Analytics, Slack, Segment, Salesforce, Marketo, GoHighLevel, Stripe, Brevo, Customer.io, Mixpanel, Zapier, webhooks and custom JavaScript. | Native and no-code connections include Salesforce, Zapier, Slack, calendars, Google Sheets, Twilio, Zendesk, Jira, Eventbrite, Zoom and Square. |
| Rating on Capterra | 4.6 out of 5 from 137 reviews. | 4.7 out of 5 from 63 reviews |
| Rating on G2 | 4.0 out of 5 from 42 reviews. | 4.8 out of 5 from 347 reviews |
| Rating on GetApp | 4.6 out of 5 from 137 reviews. | 4.7 out of 5 from 63 reviews |
| Rating on Trustpilot | 4.8 out of 5 from 121 reviews. | 1.6 out of 5 from 22 reviews |
| Rating on TrustRadius | 10 out of 10 from 1 review. | 9 out of 10 from 1 review |
| Security | The company’s DPA says the application uses TLS encryption, hashes account passwords, protects login pages against brute force, and uses Cloudflare rate limiting and DDoS protection. | The security page states that data in transit and at rest is encrypted with AES at 128-bit or higher and that third-party penetration tests occur annually. |
| Support | All plans list help center access and standard chat and email support; Power adds priority and video support. | The site links to a help center and lists [email protected] as its contact email. |
| What it does | Viral Loops is a template-based referral marketing platform for creating, tracking and rewarding customer referrals. | Waitwhile is a cloud platform for virtual queues, appointments, messaging and analytics that lets visitors wait remotely and track status in real time. |
Plans
Viral Loops
- Start-up (annual billing)$35 a month
- Start-up$49 a month
- Start-up (monthly billing)$49 a month
- Plus (annual billing)$99 a month
- Plus$139 a month
- Plus (monthly billing)$139 a month
- Growing (annual billing)$159 a month
- Growing$229 a month
- Growing (monthly billing)$229 a month
- Power (annual billing)$279 a month
Waitwhile
- FreeFree
- FreeFree
- Starter$31 a month
- Business$55 a month
- EnterprisePriced on request
In their own words
Viral Loops
Viral Loops has no write-up on Specifiction yet; its figures are above.
Waitwhile
Waitwhile is a platform for handling walk-ins, queues and appointments across service locations. Customers can join a queue remotely or on-site by QR code, web, kiosk, NFC tag or SMS, then receive live updates and AI-powered wait estimates. Appointment tools cover reminders, confirmations, booking rules and matching people with resources. LineSync places scheduled appointments and walk-ins in a shared queue. Connections include a REST API, webhooks, no-code options and Zapier, alongside named integrations such as Slack, Salesforce, Mailchimp, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk and Square POS. It runs on Android, iOS and web, and offers an API. The free plan is free and covers one location and 50 visits/month. Starter is $31 a month billed annually; Business is $55 a month billed annually. Enterprise pricing is custom. Waitwhile lists retail, luxury retail, government, education and healthcare among its industries, and describes its enterprise offering for businesses with 10 to 600 service points and multiple networks.