CareCloud RCM vs Doxy.me

CareCloud RCM is a web-based revenue cycle management service for healthcare practices and groups. Its workflow spans registration and eligibility checks, charge capture, coding, claim submission, denial appeals, payment posting, accounts-receivable follow-up, patient collections, and analytics. CareCloud describes the service as AI-powered, with automated workflows and tools that flag billing errors and coding discrepancies before claims are submitted. It also automates appeal filing and payer authorization work to reduce manual follow-up. CareCloud says the service estimates claim payment amounts and timelines, while analytics provide visibility into accounts-receivable days, net collection rate, and first-pass resolution rate. RCM can exchange financial and clinical data with existing EHR and practice management systems without requiring their replacement. CareCloud says the service can serve solo practices through large multispecialty groups. The RCM page does not display a price and directs prospective customers to contact sales. The company offers complimentary RCM evaluations and a personalized demo; it lists support at [email protected] and 877-342-7517.

Doxy.me is a browser-based telehealth video platform for healthcare providers. Patients can join from a link without downloading an app or logging in. Listed video tools include adaptive HD video, virtual backgrounds, group calls, screen sharing, pausing a session and picture-in-picture. Premium adds a virtual waiting room, patient queue, email and SMS invitations, notifications, shared rooms and transfers between providers. Its apps include assessments, EMDR and CBT activities, file transfer, interpreter support, Stripe payments, photo capture, session recording, a scribe, teleconsent and transcripts. For web-based EHRs, a documented workflow can open a patient profile from a call using an EHR URL and patient identifier. Doxy.me says calls and messages are encrypted and lists HIPAA, SOC 2, GDPR and CCPA compliance credentials. Premium includes a business associate agreement, and group calls support up to 25 participants. A free version is available for providers starting out, using telehealth infrequently or avoiding another cost; Premium has a free trial with no credit card required. The service supports web browsers on Chrome, Safari, Firefox and Edge, plus mobile browsers on iPhone and Android.