Doxy.me

Doxy.me is a browser-based telehealth platform for healthcare professionals, with visits opened through a link instead of an app or patient account. It is best suited to clinicians who want healthcare-specific tools without adding download friction; organized clinics will need Premium for shared workflows and a BAA.

Overview

Doxy.me keeps the patient entry point simple: send a link and the patient can join in a browser without installing software or logging in. That is a practical advantage for first-time users, rural programs and services working with patients who have limited technical confidence. The product is purpose-built for care visits rather than general meetings, combining video with clinical applications and healthcare workflows.

Its video set covers adaptive HD video, virtual backgrounds, group calls, screen sharing, pause session and picture-in-picture. The free option lowers the cost for providers starting out, seeing patients infrequently or unable to add another subscription. It is less compelling when your primary need is a broad workplace meeting suite rather than telehealth.

Key features

Video and clinical applications

Alongside video, Doxy.me offers applications for assessments, EMDR, CBT activities, file transfer, interpreter support, Stripe payments, photo capture, session recording, scribe, teleconsent and transcripts. That range can keep parts of a care session in one service instead of stitching together separate tools. The inclusion of group calls is useful for collaborative care, although the Premium ceiling is 25 participants. Individual app availability by plan should be confirmed before purchase.

Care workflows and EHR use

Premium adds a virtual waiting room, patient queue, email and SMS invitations, notifications, shared rooms and transfers between providers. These features address reception and handoff work in small clinics and health systems; a solo clinician with occasional appointments may gain little from paying for them. For web-based EHRs, Doxy.me documents a launch workflow that opens a patient profile from a call using an EHR URL and patient identifier. Premium integration information is handled through support, so organizations should verify the integration path they require.

Security and administration

Doxy.me states that calls and messages are encrypted and that the service is HIPAA compliant, SOC 2 accredited, GDPR compliant and CCPA compliant. Premium includes a business associate agreement, a significant requirement for providers operating under HIPAA. End-to-end encryption and single sign-on are listed capabilities. A help center and support team are provided, with support staff trained in privacy best practices.

Pricing

PlanPrice and termsWhat it meansFreefreeA starting point for occasional or budget-constrained telehealth. It does not provide the Premium workflow package or Premium BAA.PremiumCustom pricing; billed per user / month, billed annuallyIncludes up to 25 participants in group calls, team workflows, clinic management and a BAA. A free trial is offered with no credit card required.The free plan is sensible for an individual testing telehealth demand or conducting infrequent visits. Practices coordinating providers, queues or shared rooms should budget for Premium and confirm the per-user annual commitment and integration terms before enrolling. The trial reduces upfront risk, but the published plan information does not establish a Premium price.

Platforms

Doxy.me runs in Chrome, Safari, Firefox and Edge on the web, with mobile browsers on iPhone and Android. It also supports Android, iOS, macOS and Windows. Patients can therefore use a supported browser instead of installing a dedicated app.

Who it's for

The stated audience includes solo clinicians, small clinics, health systems, rural telehealth programs, public programs, researchers and community health centers. Solo providers benefit most from the link-based entry and free option. Clinics and health systems are better candidates for Premium because queues, shared rooms, transfers, team workflows, clinic management and a BAA address operational and compliance needs. It is not the natural choice for organizations seeking a general collaboration platform unrelated to clinical care.

Pros and cons

Pro: Patients join by link without an app or login, reducing appointment-start friction.

Pro: Clinical applications such as teleconsent, interpreter support, scribe and transcripts extend video into care work.

Pro: HIPAA, SOC 2, GDPR and CCPA claims, encryption and a Premium BAA support regulated use.

Pro: A free plan and no-card Premium trial let providers start with limited financial commitment.

Con: Clinic workflow features and the BAA require Premium, so a growing practice cannot rely on the free tier for coordinated operations.

Con: Premium pricing is custom and billed annually per user, complicating direct cost comparisons.

Con: Premium group calls top out at 25 participants, which may not suit larger sessions.

Alternatives

Choose VSee instead if you need a freemium service with a published Plus price of $29 a month per provider and broader platform coverage including Linux and an API.

Microsoft Teams is the better fit for general collaboration: its free plan supports 100 participants, 60-minute group meetings and 5 GB of cloud storage.

Pick TrueConf for a perpetual-license server option with up to 1,000 messaging users and self-hosting support.

OpenTalk suits organizations seeking open-source, auditable conferencing with free community use.

Choose Nextcloud Talk when you already operate Nextcloud and can accept a Standard plan starting at €71.29 a year for 100 users, with Talk priced as an optional extra.

Proton Meet is an alternative for teams prioritizing fully open-source apps across major desktop and mobile platforms.

Webex App fits general meetings needing up to 100 attendees and 40-minute sessions on its free plan.

Apache OpenMeetings is a free, self-hostable option with no paid plans or usage limits stated.

For a wider comparison, see Secure Video Conferencing Software.

Verdict

Choose Doxy.me if you are a healthcare provider who wants patients to enter by link and needs care-specific tools, with Premium available for clinic coordination and a BAA. Look elsewhere if you need a published Premium price, sessions larger than 25 participants or a general-purpose collaboration suite rather than a telehealth-centered service.