Cliniko vs Doxy.me

Cliniko is practice management software for clinics and allied health practitioners. It combines appointment scheduling, treatment notes, invoices, payments, expenses, taxes, reporting, and business management tools. Its calendar supports online bookings, repeat appointments, and flexible views. Treatment notes can be customized, searched, stored in the cloud, and opened from any device; patient records can also include attached files. Cliniko lists 99 connected apps, most developed by third parties, with Xero and Mailchimp among the examples. A REST API returns JSON over HTTPS. There is no native mobile app, but Cliniko is mobile-friendly in a browser on phones and tablets. Cliniko says data is encrypted in transit and at rest, backed up daily, and monitored around the clock. It also states that it meets or exceeds Australian Privacy Principles, GDPR, PIPEDA, and HIPAA requirements. The one-practitioner plan is $45/mo, and a 30-day trial is available. SMS credits cost 10¢ per message; connected apps may charge separately.

Doxy.me is a browser-based telehealth video platform for healthcare providers. Patients can join from a link without downloading an app or logging in. Listed video tools include adaptive HD video, virtual backgrounds, group calls, screen sharing, pausing a session and picture-in-picture. Premium adds a virtual waiting room, patient queue, email and SMS invitations, notifications, shared rooms and transfers between providers. Its apps include assessments, EMDR and CBT activities, file transfer, interpreter support, Stripe payments, photo capture, session recording, a scribe, teleconsent and transcripts. For web-based EHRs, a documented workflow can open a patient profile from a call using an EHR URL and patient identifier. Doxy.me says calls and messages are encrypted and lists HIPAA, SOC 2, GDPR and CCPA compliance credentials. Premium includes a business associate agreement, and group calls support up to 25 participants. A free version is available for providers starting out, using telehealth infrequently or avoiding another cost; Premium has a free trial with no credit card required. The service supports web browsers on Chrome, Safari, Firefox and Edge, plus mobile browsers on iPhone and Android.