CareLineLive vs ShiftCare
CareLineLive
carelinelive.com
ShiftCare
shiftcare.comSide by side
| Figure | CareLineLive | ShiftCare |
|---|---|---|
| Price from | £8.10/mo | $8/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Home Care Software | 7.8 (#8) | 7.6 (#10) |
| Spec score · Home Care Scheduling Software | 7.6 (#12) | 7.6 (#13) |
| Founded | 2014 | 2015 |
| Integrations | Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. | The pricing page lists Xero, QuickBooks Online, ADP, Paychex, and Viventium integrations, which connect to the customer's own subscriptions. |
| Purpose | CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers. | ShiftCare provides software for in-home care agencies to manage scheduling, client management, and care documentation. |
| Security | CareLineLive states it is certified to ISO 27001, the NHS Data Security and Protection Toolkit and Cyber Essentials Plus. | ShiftCare says sensitive information is securely stored and describes its caregiver app as HIPAA compliant. |
| Support | The pricing page says customers receive three onboarding sessions and ongoing support, including UK-based phone support, at no additional charge. | The pricing page says every plan includes live chat support, onboarding, training, and webinars. |
Plans
CareLineLive
- eRoster£8.10 a month
- Bring Your Own Device (BYOD)£19.70 a month
- Fully managed phones service£45 a month
ShiftCare
- Premium$20 a month
- Basic$96 a year
- Professional$156 a year
- EnterprisePriced on request
In their own words
CareLineLive
CareLineLive is a cloud platform for home-care agencies and domiciliary care providers. It combines rostering, scheduling, care planning and monitoring with electronic medication administration records, payroll, invoicing and family communication. The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes. The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans. The service runs on the web, Android and iOS; the management platform supports the two latest Google Chrome versions. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. CareLineLive cites UK or Australian data centres by customer location, automated backups, disaster recovery, 99.997% historical uptime, multi-factor authentication and Microsoft Entra single sign-on. Plans start at £8.10/user/mo, excluding VAT, with a £120 minimum monthly fee.
ShiftCare
ShiftCare provides scheduling, client management, and care documentation software for in-home care agencies. Its scheduling supports recurring shifts, group rosters, staff availability, and draft-and-publish workflows. Agencies can post live openings and control which staff are eligible to see and apply for them.
The caregiver app provides schedules, client details, care plans, notes, clock-in and clock-out, and GPS location verification. It is available through the Apple App Store and Google Play. ShiftCare lists integrations with Xero, QuickBooks Online, ADP, Paychex, and Viventium, which connect to customers’ own subscriptions. Plans include live chat support, onboarding, training, and webinars. All plans require at least five staff, and every person with a login counts as a user. Pricing starts at $8/user/mo (annual), with no free plan. The seven-day full-access trial requires no credit card and does not automatically start a paid plan.