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SPECIFICTION
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CareLineLive

carelinelive.com

From £8.10/mo WebiOSAndroid
Visit carelinelive.com
Spec score 7.8 #8 of 20 in Home Care Software

What it is

CareLineLive is a cloud platform for home-care agencies and domiciliary care providers. It combines rostering, scheduling, care planning and monitoring with electronic medication administration records, payroll, invoicing and family communication. The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes. The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans. The service runs on the web, Android and iOS; the management platform supports the two latest Google Chrome versions. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. CareLineLive cites UK or Australian data centres by customer location, automated backups, disaster recovery, 99.997% historical uptime, multi-factor authentication and Microsoft Entra single sign-on. Plans start at £8.10/user/mo, excluding VAT, with a £120 minimum monthly fee.

Spec sheet

Purpose
CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers.Read 5 Oct 2026 · carelinelive.com
Integrations
Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect.Read 5 Oct 2026 · support.carelinelive.com
Security
CareLineLive states it is certified to ISO 27001, the NHS Data Security and Protection Toolkit and Cyber Essentials Plus.Read 5 Oct 2026 · carelinelive.com
Support
The pricing page says customers receive three onboarding sessions and ongoing support, including UK-based phone support, at no additional charge.Read 5 Oct 2026 · au.carelinelive.com
Headquarters
West Sussex, United KingdomRead 28 Sep 2026 · carelinelive.com
Founded
2014Read 28 Sep 2026 · carelinelive.com
Authentication
CareLineLive supports multi-factor authentication and single sign-on with Microsoft Entra using OAuth 2.0 or OpenID Connect.Read 5 Oct 2026 · carelinelive.com
Carer app
The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes.Read 5 Oct 2026 · support.carelinelive.com
Core functions
The platform combines rostering, scheduling, care planning, care monitoring, eMAR, payroll, invoicing and family communication.Read 5 Oct 2026 · carelinelive.com
Data location
The company says UK customer data is hosted in UK data centres and Australian customer data in Australian data centres.Read 5 Oct 2026 · carelinelive.com
Family access
The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans.Read 5 Oct 2026 · au.carelinelive.com
Notable limits
CareLineLive says a licence is needed for carers scheduled for more than one hour per week, based on weekly average usage.Read 5 Oct 2026 · au.carelinelive.com
Platform requirements
The management platform is supported on the two latest versions of Google Chrome, and the companion app is available for Android and iOS.Read 5 Oct 2026 · support.carelinelive.com
Reliability
CareLineLive reports historical service uptime of 99.997% and describes automated backups and disaster recovery provisions.Read 5 Oct 2026 · carelinelive.com
Scale
The company says CareLineLive serves independent, growing and enterprise care providers, including multi-region organisations.Read 5 Oct 2026 · carelinelive.com

Plans and prices

eRoster £8.10 a month per carer per month; excludes VAT £120 minimum monthly fee · scheduling, invoicing and payroll Read 5 Oct 2026 · au.carelinelive.com
Bring Your Own Device (BYOD) £19.70 a month per carer per month; excludes VAT £120 minimum monthly fee · carers use their own phones Read 5 Oct 2026 · au.carelinelive.com
Fully managed phones service £45 a month per carer per month; excludes VAT £120 minimum monthly fee · managed Android handset with voice, SMS and data package Read 5 Oct 2026 · au.carelinelive.com

Every CareLineLive plan and price →

Strong points and limits

Strong points

  • Combines rostering, payroll and invoicing
  • Carer app supports visit check-in and notes
  • Family portal included on all plans
  • Android, iOS and web access
  • Lists ISO 27001 certification

Limits

  • No free plan
  • No free trial
  • £120 minimum monthly fee
  • Licence needed for carers over one hour weekly

Who it suits

It suits independent, growing and enterprise care providers, including multi-region organisations, needing scheduling, care records, payroll and family access. Carers can use the mobile app for visits and documentation.

Verdict

CareLineLive brings operational, care-documentation and family functions into one home-care platform with mobile support. Its pricing has a minimum fee, and licensing depends on scheduled carer hours.

Where Specifiction places it

Alternatives to CareLineLiveAll alternatives →