CareLineLive vs eCaring
CareLineLive
carelinelive.comeCaring
ecaring.comSide by side
| Figure | CareLineLive | eCaring |
|---|---|---|
| Price from | £8.10/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Home Care Software | 7.8 (#8) | 8.6 (#3) |
| Spec score · Home Care Scheduling Software | 7.6 (#12) | 8.5 (#3) |
| Founded | 2014 | 2021 |
| Headquarters | West Sussex, United Kingdom | eCaring lists its corporate headquarters at 500 Unicorn Park, Suite 105, Woburn, Massachusetts 01801. |
| Integrations | Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. | Official integration pages list ADP, QuickBooks, Lobbie, Paychex, Payro Finance, MP-HR, PayRight Payroll and Paylocity, and say custom integrations can be requested. |
| Support | The pricing page says customers receive three onboarding sessions and ongoing support, including UK-based phone support, at no additional charge. | eCaring says it provides a knowledge base, onboarding, live training, one-to-one assistance and U.S.-based phone, chat and email support. |
Plans
CareLineLive
- eRoster£8.10 a month
- Bring Your Own Device (BYOD)£19.70 a month
- Fully managed phones service£45 a month
eCaring
- Basic$99 a month
- eCaring monthly subscription with annual contract$199 a month
- Custom pricingPriced on request
- Personalized pricingPriced on request
In their own words
CareLineLive
CareLineLive is a cloud platform for home-care agencies and domiciliary care providers. It combines rostering, scheduling, care planning and monitoring with electronic medication administration records, payroll, invoicing and family communication. The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes. The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans. The service runs on the web, Android and iOS; the management platform supports the two latest Google Chrome versions. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. CareLineLive cites UK or Australian data centres by customer location, automated backups, disaster recovery, 99.997% historical uptime, multi-factor authentication and Microsoft Entra single sign-on. Plans start at £8.10/user/mo, excluding VAT, with a £120 minimum monthly fee.
eCaring
eCaring is home care agency management software for non-medical agencies working across Medicaid, private pay, long-term care insurance, and Veterans Affairs programs. It connects scheduling, authorizations, EVV, care documentation, billing, payroll, and caregiver communication. Its scheduling engine scores caregiver-client pairings using availability, preferences, location, past care, margins, and overtime. Auto Shift Verification checks visits against agency rules for times, tasks, signatures, and geofence compliance, routing exceptions for manual review. Billing handles payor-specific claims and files, private-pay invoices, and authorization checks, and flags visits that fail payor or EVV requirements. Agencies can configure services, rates, rounding rules, procedure codes, and billing requirements by payor. Caregivers can use the Android and iOS app for offline EVV, GPS-verified clock-ins, visit details, and SMS alerts. A toll-free phone option lets caregivers without a cell phone clock in and out using the client’s phone. eCaring runs on Android, iOS, and the web. Its pricing page offers personalized pricing after a meeting, with no numeric price listed.