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Generations Homecare System

homecaresoftware.com

From $25/mo WebWindowsmacOSiOSAndroidAPI
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Spec score 8.3 #6 of 20 in Home Care Software

What it is

Generations Homecare System is a cloud-hosted management system for homecare agencies, combining scheduling, electronic visit verification (EVV), reporting, billing, payroll, and client and caregiver management. Caregivers can verify visits using GPS or a verified telephone, with real-time visit verification. The browser-based service can be accessed from networked PCs, Macs, tablets, and smartphones. Mobile apps for caregivers, office staff, clinicians, and clients are available through the App Store, Google Play, and Amazon, but require an existing subscription. The Standard Software and Service plan costs $363 a month and includes three user licenses and one location, with unlimited caregivers and clients. Additional user licenses cost 30.25 USD each; additional locations cost 121 USD each. The EVV add-on costs $25 a month, requires an existing account, and has additional visit verification fees. Listed integrations include QuickBooks and QuickBooks Online, clearinghouse billing exports, and payroll and billing exports for ADP, Paychex, and others. The vendor describes security, compliance, and unlimited support and training provisions.

Spec sheet

What it does
Generations is a cloud homecare-management system for private-duty and Medicaid agencies covering scheduling, billing, payroll, EVV and documentation.Read 15 Oct 2026 · homecaresoftware.com
Purpose
Generations is an all-in-one homecare agency management system for connecting care teams, simplifying tasks, and supporting compliance.Read 7 Oct 2026 · homecaresoftware.com
Intended users
The system is designed for homecare administrators, schedulers, case managers, caregivers, and people receiving care.Read 7 Oct 2026 · homecaresoftware.com
Integrations
Listed integrations and interfaces include QuickBooks, QuickBooks Online, ADP, Paychex, Google Maps and state EVV aggregators.Read 15 Oct 2026 · homecaresoftware.com
Mobile apps
Mobile apps are available for caregivers, office staff, clinicians, and clients through the App Store, Google Play, and Amazon, and require an existing subscription.Read 7 Oct 2026 · homecaresoftware.com
Security
The vendor says web access uses SSL, agency data is isolated at the database level, and backups are encrypted.Read 7 Oct 2026 · homecaresoftware.com
Compliance
The vendor says the system helps agencies stay HIPAA compliant and offers audit trails, user-based permissions, and secure documentation.Read 7 Oct 2026 · homecaresoftware.com
Support
Support and training are unlimited; the vendor offers LiveChat, phone support, and a one-on-one onboarding trainer.Read 7 Oct 2026 · homecaresoftware.com
Headquarters
Midland, Michigan, United StatesRead 28 Sep 2026 · homecaresoftware.com
Founded
2002Read 28 Sep 2026 · homecaresoftware.com
Acquisition
HHAeXchange announced its acquisition of Generations Homecare System on July 8, 2024.Read 15 Oct 2026 · globenewswire.com
API terms
The API license is limited, revocable, non-transferable and for internal applications; API support is email-only and the company can change or charge for access later.Read 15 Oct 2026 · homecaresoftware.com
Billing
The system tracks approved hours, overtime and holiday pay and exports billing data to QuickBooks or a chosen clearinghouse.Read 15 Oct 2026 · homecaresoftware.com
Client and caregiver management
Client and caregiver records are kept together, with online applications and inquiry forms able to synchronize from an agency website.Read 15 Oct 2026 · homecaresoftware.com
Cloud deployment
The product is browser-based and hosted in the cloud, so it is intended to work from networked PCs, Macs, tablets and smartphones without local client maintenance.Read 15 Oct 2026 · homecaresoftware.com
Company founding and scale
Generations says it began in 2002; an acquisition announcement said it served more than 700 customers in 48 US states.Read 15 Oct 2026 · globenewswire.com
Company history
The company says Generations Homecare System has provided homecare software since 2002.Read 7 Oct 2026 · homecaresoftware.com
Core tools
Features include scheduling, electronic visit verification, reporting, billing, payroll, and client and caregiver management.Read 7 Oct 2026 · homecaresoftware.com
Current availability
A September 2024 independent comparison reported that new sign-ups were paused while HHAeXchange integrated Generations with Cashé, while existing customers could continue using it.Read 15 Oct 2026 · shiftcare.com
Documentation
The vendor maintains a public Document360 help center with security, support, acquisition and API articles, including videos and page-specific help.Read 15 Oct 2026 · generations.document360.io
Electronic visit verification
Caregivers can verify visits using GPS or a telephone, with real-time confirmation and missed-visit alerts.Read 15 Oct 2026 · homecaresoftware.com
EVV
Caregivers can verify shifts using GPS or a verified telephone, with real-time visit verification.Read 7 Oct 2026 · homecaresoftware.com
Hosting
The system is browser-based and cloud-hosted, with access from networked devices including PCs, Macs, tablets, and smartphones.Read 7 Oct 2026 · homecaresoftware.com
Hosting security
Servers are described as being in a US SSAE-16-compliant, SOC 3-audited data center with redundancy, encrypted backups, firewall protection and uptime monitoring.Read 15 Oct 2026 · homecaresoftware.com
Languages
The product listing states that English and Spanish are supported.Read 15 Oct 2026 · g2.com
Licence
The API agreement identifies Integrated Database Systems as owning the API and grants a restricted commercial-use license, indicating proprietary software rather than open source.Read 15 Oct 2026 · homecaresoftware.com
Limit: app reliability
Reviewers report occasional offline behavior, freezing, failed saves and restarts that can delay charting or clock-out.Read 15 Oct 2026 · play.google.com
Limit: missing or weak features
G2 feedback cites absent invoicing in one workflow, fewer scheduling capabilities than competing products and schedules that can be difficult to read.Read 15 Oct 2026 · g2.com
Limit: support experience
One G2 reviewer reported difficulty reaching customer service and unreliable mobile-site availability.Read 15 Oct 2026 · g2.com
Limits and fees
The EVV add-on has additional visit verification fees, while the standard plan charges for additional user licenses and locations.Read 7 Oct 2026 · homecaresoftware.com
Maker headquarters
Generations lists its address as 801 Joe Mann Blvd, Suite P, #29, Midland, Michigan 48643.Read 15 Oct 2026 · homecaresoftware.com
Mobile applications
Separate mobile access is offered for caregivers, schedulers, case managers, clinicians and care recipients through Apple, Google Play and Amazon stores.Read 15 Oct 2026 · homecaresoftware.com
Payroll
Payroll exports can be sent to QuickBooks, ADP, Paychex or another payroll provider, replacing paper timesheets.Read 15 Oct 2026 · homecaresoftware.com
Praise: mobile workflow
App Store reviewers like centralized shift clock-in/out, schedules, messages, notifications, shift bidding and care notes.Read 15 Oct 2026 · apps.apple.com
Praise: organization
G2 reviewers praise having schedules, client information, notes, hours and mileage organized in one system.Read 15 Oct 2026 · g2.com
Praise: usability
G2 reviewers repeatedly describe the interface as easy to learn, user-friendly and simple to navigate.Read 15 Oct 2026 · g2.com
Product roadmap limitation
The Generations help center says feature requests are no longer accepted and that major new features are highly unlikely while agencies are migrated toward Pavillio.Read 15 Oct 2026 · generations.document360.io
Public API
Generations has an API used to query caregiver hours, caregiver information and referral sources; API keys are issued only to agency owners and documentation is public.Read 15 Oct 2026 · generations.document360.io
Rating on Apple App Store
4.5 out of 5 from 1.7K ratingsRead 15 Oct 2026 · apps.apple.com
Rating on G2
4.5 out of 5 from 11 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.3 out of 5 from 19 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
4.7 out of 5 from 3.92K reviewsRead 15 Oct 2026 · play.google.com
Reporting
Generations includes built-in operational reports and a custom report writer.Read 15 Oct 2026 · homecaresoftware.com
Scheduling
Schedulers can view confirmed shifts in real time, change schedules, track service hours and use calendar views.Read 15 Oct 2026 · homecaresoftware.com
Security controls
IDS states that Generations uses SSL for web access, TLS mail encryption, agency-level database isolation and three-part login identifiers.Read 15 Oct 2026 · homecaresoftware.com
Support and training
The vendor provides one-on-one onboarding, training videos, LiveChat, telephone support and unlimited support; email replies are promised within 24 hours.Read 15 Oct 2026 · homecaresoftware.com
Updates
System updates are applied automatically; major releases are typically quarterly and minor releases are issued as needed.Read 15 Oct 2026 · homecaresoftware.com

Plans and prices

Electronic Visit Verification (EVV) $25 a month monthly Additional visit-verification fees apply · state EVV aggregator interfaces · GPS or telephone verification · missed-visit alerts · electronic signatures · requires an existing Generations account Read 15 Oct 2026 · homecaresoftware.com
Standard Software and Service $363 a month monthly Unlimited support and training · unlimited caregivers · unlimited clients · unlimited secure messaging · three office-user licenses · one location · additional users $30.25 each · additional locations $121 each Read 15 Oct 2026 · homecaresoftware.com

Every Generations Homecare System plan and price →

Strong points and limits

Strong points

  • Scheduling, EVV, reporting, billing, and payroll tools.
  • GPS or telephone shift verification with real-time visit checks.
  • Unlimited caregivers and clients on the standard plan.
  • Unlimited support and training.

Limits

  • No free plan.
  • Standard plan includes three user licenses and one location.
  • Additional licenses and locations cost extra.
  • EVV add-on has additional visit verification fees.

Who it suits

The system is designed for homecare administrators, schedulers, case managers, caregivers, and people receiving care. Its mobile apps and visit verification tools may suit agencies coordinating field care with office operations.

Verdict

Generations brings agency management and visit verification together in a cloud-hosted system. Before choosing it, account for the included license and location limits, mobile app subscription requirement, and EVV fees.

Where Specifiction places it

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