CarePort Referral Management vs Mention Me

CarePort Referral Management is a web-based system for receiving, responding to, and reviewing patient referrals. It automatically processes incoming referrals, while also supporting referrals that arrive outside electronic channels. Customizable worklists help staff organize activity, and alerts about incoming referrals can go to a computer or mobile device. From a referral worklist, users can admit patients and retain key data to reduce manual entry. The system also lets users send post-acute authorization requests to payers and track responses. CarePort says it integrates with post-acute EHRs to reduce re-keying and can transfer referral data into back-office clinical and financial systems. It partners with CRM and EMR vendors on integrations that can open patient data in CarePort solutions. Reporting tools cover referral sources and patterns, including real-time reporting. The product is aimed at referral-management staff at skilled nursing facilities, home health agencies, long-term care facilities, and other care sites. Pricing is on request; a trial offer describes 60 days free, with pricing based on referral volume and an initial 12-month term.

Mention Me is an AI-powered customer advocacy and referral marketing platform for brands. Its Product Referral feature tracks who shares products, which products they recommend, and whether those shares lead to sales. Name Share lets a customer recommend a brand in conversation, with a friend entering the customer’s name at checkout. Brands can run cohort A/B tests and use Propensity to Refer machine learning to tailor messages and actions to customer segments. The dashboard reports referral revenue and new-customer average order value, alongside advocacy insights and optimisation tips. Integrations and partners include Emarsys, Klaviyo, Attentive, Shopify, Trustpilot, and Feefo; APIs and webhooks can connect other customer platforms. Mention Me says it is ISO 27001 certified and GDPR and PECR compliant, with data encrypted in transit and at rest. It says the platform is hosted by AWS in a multi-zone data centre in Ireland, and undergoes annual third-party security audits and penetration tests every six months. The service is available on the web and through an API. Pricing is on request, and a 60-day trial is offered. Mention Me was founded in 2013 and is headquartered in London.