Case Amplify vs CommCare

Case Amplify is AI-assisted case management software for human-services and social-service programs. It brings case records, documentation, client communication, tasks, workflows, configurable program data and reporting into one platform, with tools for custom intake forms, service plans, referrals and outcome tracking. Its AI can summarize case activity, draft notes, extract structured details from documents and help complete configured forms. Staff review and approve generated notes, extracted information and suggested actions before these become part of a record; extracted details can link back to their source conversation or document for verification. Teams can send clients SMS reminders and requests without requiring an app or internet access. The platform supports approved connections through APIs and structured exports. Case Amplify says it uses role-based access, audit logs, data-access logs and tenant-level controls, and that client data is not used to train public AI models. Its AI policy identifies Azure Direct Models hosted within Microsoft Foundry and says customer data is not used to train foundation models. The company says its processes and systems were independently audited for HIPAA and SOC 2 Type II standards. Pricing is on request, and the free trial period is agreed with the company. The terms prohibit using the platform to process Part 2 data.

CommCare is a digital platform for frontline work that supports data collection, service delivery and case management. Its no-code builder lets teams assemble apps using drag-and-drop forms, skip logic, case configuration, multilingual forms, referrals and reporting. The Android app operates fully offline and synchronizes when a connection returns; workflows can also run in browser-based web apps, and both formats can connect to two-way SMS. Integration options include exports, OData feeds, data-forwarding tools, third-party connectors and REST APIs, including connections to Power BI, Tableau, DHIS2, Salesforce and Azure. The API can read and write cases, forms and users and automate submissions and updates. CommCare is open source: the web platform uses a BSD license and the Android app an Apache 2.0 license. The free testing edition includes one project space and five mobile workers. Standard costs $100 a month billed annually; Pro is $500 a month billed annually; Advanced is $1,000 a month billed annually; Enterprise starts at $4,000 a month.