Case IQ vs eCase

Case IQ is a cloud-based investigative case management and compliance platform for organizations handling workplace incidents and risk. It supports multiple intake channels, anonymous reporting, guided forms, and case triage. Teams can centralize records, track file changes, automate workflows, and produce case reports. Dashboards, automated reporting, and configurable reports help identify trends and manage investigations. The platform includes custom case fields, audit trails, and a mobile version with speech-to-text. Integrations cover HRIS, CRM, ERP, identity providers, and ticketing systems, with an open API, SFTP, and bulk data uploads. Case IQ says annual independent audits validate SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. Access roles, data masking, and GDPR-compliant deletion, amendment, and transfer processes provide privacy controls. Support is available 24/7. Pricing is tailored, typically combining a one-time implementation component with an annual subscription.

eCase is paid web and API software from Fivium Limited for UK public sector organisations handling complaints and correspondence. It manages Freedom of Information and Subject Access Requests, parliamentary questions, ministerial correspondence and statutory complaints. Cases can be logged, processed, reassigned, prioritised and tracked with timelines and audit trails, while built-in approvals route workflows. Web forms capture correspondence and support logging, triage and assignment. Secure Share provides a gateway for sending responses and files to customers. Live dashboards and reports show progress and help identify patterns and bottlenecks. eCase Sync integrates with Microsoft Office and Google Docs for document uploads and version control. The service lists workflow automation, omnichannel intake, investigation tools and SLA tracking. eCase says data is stored in UK government-approved datacentres, encrypted at rest and in transit using TLS 1.2. Role-based access, single sign-on and IP whitelisting are supported. Its privacy policy notes that emails sent through eCase are not encrypted.