Case IQ vs EQ Complaints Professional
Case IQ
caseiq.comEQ Complaints Professional
equiniti.comSide by side
| Figure | Case IQ | EQ Complaints Professional |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Complaint Management Software | 7.7 (#9) | 7.3 (#15) |
| Audit trail | Yes | It provides a full audit trail to control and monitor access and actions. |
| Headquarters | Ottawa, Ontario, Canada | Worthing, West Sussex, United Kingdom |
| Integrations | Case IQ describes integrations for HRIS, CRM and ERP systems, identity providers and ticketing systems, plus an open API, SFTP and bulk data uploads. | The product card says the software integrates FOS processes and can integrate easily with existing systems. |
| Support | Case IQ says staff are available 24/7 for customer support and technical assistance. | Equiniti offers expert guidance integrated into the system and provides consultancy, project management, and account management for solution delivery. |
Plans
EQ Complaints Professional
- EQ Complaints ProfessionalPriced on request
In their own words
Case IQ
Case IQ is a cloud-based investigative case management and compliance platform for organizations handling workplace incidents and risk. It supports multiple intake channels, anonymous reporting, guided forms, and case triage. Teams can centralize records, track file changes, automate workflows, and produce case reports. Dashboards, automated reporting, and configurable reports help identify trends and manage investigations. The platform includes custom case fields, audit trails, and a mobile version with speech-to-text. Integrations cover HRIS, CRM, ERP, identity providers, and ticketing systems, with an open API, SFTP, and bulk data uploads. Case IQ says annual independent audits validate SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. Access roles, data masking, and GDPR-compliant deletion, amendment, and transfer processes provide privacy controls. Support is available 24/7. Pricing is tailored, typically combining a one-time implementation component with an annual subscription.
EQ Complaints Professional
EQ Complaints Professional has no write-up on Specifiction yet; its figures are above.