Case IQ vs Workpro Casework
Case IQ
caseiq.comWorkpro Casework
workpro.comSide by side
| Figure | Case IQ | Workpro Casework |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Grievance Management Software | 7.8 (#4) | 7.4 (#7) |
| Spec score · Case Management Software | 7.5 (#93) | 8.0 (#39) |
| Audit trail | Yes | Yes |
| Custom case fields | Yes | Yes |
| Deployment | cloud | A typical deployment of the standard Workpro product takes approximately six weeks, and customisations can extend that timeframe. |
| Headquarters | Ottawa, Ontario, Canada | Edinburgh, Scotland, UK |
| Case intake forms | Yes | Yes |
| Integrations | Case IQ describes integrations for HRIS, CRM and ERP systems, identity providers and ticketing systems, plus an open API, SFTP and bulk data uploads. | Workpro’s API can exchange data with other systems, including CRM, payroll, webforms, batch printing and scanning applications. |
| Pricing structure | Pricing is customized to the organization and typically combines a one-time implementation component with an annual subscription. | Pricing includes annual running costs for licensing, hosting and support, plus one-off deployment costs; licensing levels vary by user access requirements. |
| Product | Case IQ provides investigative case management and compliance tools for organizations handling workplace incidents and risk. | Workpro manages customer and employee casework, including complaints, HR cases, information requests and process non-conformance cases. |
| Reporting dashboards | Yes | Yes |
| Support | Case IQ says staff are available 24/7 for customer support and technical assistance. | Workpro offers a 24/7 online helpdesk, support by email or telephone, and remote support; its licence agreement includes one system upgrade per year. |
| Workflow automation | Yes | Yes |
Plans
In their own words
Case IQ
Case IQ is a cloud-based investigative case management and compliance platform for organizations handling workplace incidents and risk. It supports multiple intake channels, anonymous reporting, guided forms, and case triage. Teams can centralize records, track file changes, automate workflows, and produce case reports. Dashboards, automated reporting, and configurable reports help identify trends and manage investigations. The platform includes custom case fields, audit trails, and a mobile version with speech-to-text. Integrations cover HRIS, CRM, ERP, identity providers, and ticketing systems, with an open API, SFTP, and bulk data uploads. Case IQ says annual independent audits validate SSAE SOC 2 Type II accreditation and ISO/IEC 27001:2022 certification. Access roles, data masking, and GDPR-compliant deletion, amendment, and transfer processes provide privacy controls. Support is available 24/7. Pricing is tailored, typically combining a one-time implementation component with an annual subscription.
Workpro Casework
Workpro Casework has no write-up on Specifiction yet; its figures are above.