Case360 vs Civica Complaints Management
Case360
case360.com.au
Civica Complaints Management
civica.comSide by side
| Figure | Case360 | Civica Complaints Management |
|---|---|---|
| Price from | A$33/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Workplace Investigation Software | 8.1 (#3) | 7.8 (#9) |
| Compliance | Case360 says it handles personal information in accordance with Australia's Privacy Act 1988 and Australian Privacy Principles. | The datasheet says the platform is accredited under ISO 9001 and ISO 27001. |
| Intended users | The maker describes Case360 as built for Australian HR professionals, workplace investigation firms, and employment law firms. | The datasheet says the preconfigured solution supports public and private organisations including central and local government, telecoms, utilities and other regulated services. |
| Purpose | Case360 is a cloud-based workplace investigation case management platform for organising cases, managing documents, assigning tasks, and generating reports. | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. |
| Security | The privacy policy lists TLS encryption in transit, AES-256 encryption at rest, multi-tenant data isolation, role-based access controls, and signed file URLs with 15-minute expiry. | The datasheet says the platform uses single-tenant database schemas, data segregation and advanced controls, and can be deployed in different cloud regions for data protection requirements. |
Plans
Case360
- SoloA$33 a month
- StarterA$66 a month
- ProfessionalA$249 a month
- EnterprisePriced on request
Civica Complaints Management
- Civica Complaints ManagementPriced on request
In their own words
Case360
Case360 is a cloud-based workplace investigation case management platform for organizing cases, documents, tasks, evidence, and reports. AI Fact Find maps evidence to allegations, labels material as supporting, disputing, neutral, or not yet tested, and flags gaps; its output is advisory. Document intelligence can summarize supported PDFs, Word files, images, audio, and video transcripts, while extracting facts, dates, and names and assigning risk rankings. Case data and templates generate interim and final reports exportable to .docx for review and sign-off. Multiple investigators can collaborate with live presence and protection against overwritten edits. Version history, chain-of-custody hashes, copied redactions, field masking, role-based access, and reveal audit logs support evidence control. The maker says data is stored in Australia, including Sydney regions.
Civica Complaints Management
Civica Complaints Management is a cloud platform for capturing, managing, responding to and reporting on customer feedback and complaints across an organisation. Feedback can arrive through web, phone, email and social media. Low-code and no-code workflow tools let organisations configure processes and update them as needs change; correspondence tools automate case handling to reduce repetitive work. Reporting includes automated and custom reports, plus real-time keyword alerts intended to help identify problem areas. Integrations span client and back-office systems, social media, email, telephony, mobile apps, content and document management, postal delivery, staff directories, single sign-on and calendaring tools. REST APIs support case updates and queries, while an email API can scan messages sent to a chosen mailbox. A self-service portal can let stakeholders register and manage casework online. The responsive, browser-based interface works across devices. The datasheet describes single-tenant database schemas, data segregation, advanced controls and cloud-region deployment options. It also lists ISO 9001 and ISO 27001 accreditation and redactable audit trails for each case. Pricing is available by enquiry.