Casebook vs CitizenOne
Casebook
casebook.netCitizenOne
citizenone.euSide by side
| Figure | Casebook | CitizenOne |
|---|---|---|
| Price from | $29/mo | €40/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Case Management Software | 8.8 (#7) | 8.4 (#20) |
| Audit trail | Yes | Yes |
| Core features | The platform lists built-in and custom reports, form building, service planning, scheduling and notifications, messaging and tagging, workflows, case notes, audit logs, relationship types, provider referrals, and outcome dashboards. | Features listed include journaling, plans and goals, protocols, medication, citizen calendars, contacts, shift scheduling, chat, document management and financial management. |
| Deployment | cloud | cloud |
| Headquarters | New York, NY, United States | Frederiksberg, Denmark |
| Case intake forms | Yes | Yes |
| Integrations | Casebook documents low-code incoming integrations with Zapier, custom incoming integrations through its API, and custom outgoing integrations through webhooks. | The site says integrations are available and are purchased separately as apps, but the integrations page could not be opened to confirm specific products. |
| Mobile apps | Yes | Yes |
| Reporting dashboards | Yes | Yes |
| Security controls | Casebook uses role-based access, single sign-on, OAuth 2.0, OpenID Connect, JWT-based service communication, and encryption in transit and at rest. | CitizenOne describes secure EU hosting, data encryption, role-based access control and audit logs. |
| Workflow automation | Yes | Yes |
Plans
Casebook
- Starter$29 a month
- Growth$69 a month
- Team$99 a month
- EnterprisePriced on request
In their own words
Casebook
Casebook is a cloud-based case-management platform for human-service providers. It brings client, case, program, and provider details together, with client profiles that can connect across programs. Teams can configure programs, workflows, and reporting, and use forms, service planning, scheduling, notifications, messaging, case notes, referrals, and outcome dashboards. Staff can record intake, notes, and encounters on a phone or tablet while offline; the records synchronize after reconnecting. Referrals can be sent to providers in a service directory and tracked to completion, with stalled or unconfirmed referrals flagged. Casebook offers built-in and custom reports and lists integrations including SMS/MMS, calendar and email, Zapier, webhooks, and an API. It supports Android, iOS, macOS, web, Windows, and API access. Plans are per user and billed annually: Starter is $29 a month for up to three users, Growth is $69 a month, and Team is $99 a month with a five-user minimum.
CitizenOne
CitizenOne has no write-up on Specifiction yet; its figures are above.