CitizenOne

Spec sheet

Purpose

CitizenOne is care management software for social care, with care notes, support plans, medication records, rotas and secure communication in one system.Read 11 Oct 2026 · citizenone.eu

Deployment

cloudRead 24 Sep 2026 · citizenone.eu

Integrations

The site says integrations are available and are purchased separately as apps, but the integrations page could not be opened to confirm specific products.Read 11 Oct 2026 · citizenone.eu

Mobile apps

YesRead 24 Sep 2026 · citizenone.eu

Headquarters

Frederiksberg, DenmarkRead 19 Oct 2026 · citizenone.eu

AI assistant

CitizenOne AI can draft a daily handover for a person to review and approve; the draft is not the case record.Read 11 Oct 2026 · citizenone.eu

Audit trail

YesRead 24 Sep 2026 · citizenone.eu

Cancellation

The pricing page states cancellation requires the current month plus three months' notice, and paid periods are not refunded.Read 11 Oct 2026 · citizenone.eu

Case intake forms

YesRead 24 Sep 2026 · citizenone.eu

Core features

Features listed include journaling, plans and goals, protocols, medication, citizen calendars, contacts, shift scheduling, chat, document management and financial management.Read 11 Oct 2026 · citizenone.eu

Data location

The site says data is hosted in the EU with an ISO 27001-certified provider.Read 11 Oct 2026 · citizenone.eu

Free account limit

The free account is limited to one admin, one user, one department, one citizen and 1 GB storage.Read 11 Oct 2026 · citizenone.eu

Mobile app

The platform includes an app for iOS and Android.Read 11 Oct 2026 · citizenone.eu

Plan differences

The pricing page says all features are included in every plan and capacity determines the plan; apps are purchased separately.Read 11 Oct 2026 · citizenone.eu

Pricing limit

Apps such as Secure email, CitizenOne AI and integrations are purchased separately and their prices are agreed with the customer.Read 11 Oct 2026 · citizenone.eu

Reporting dashboards

YesRead 24 Sep 2026 · citizenone.eu

Security controls

CitizenOne describes secure EU hosting, data encryption, role-based access control and audit logs.Read 11 Oct 2026 · citizenone.eu

Support and onboarding

The site says onboarding includes staff training, support and optional courses.Read 11 Oct 2026 · citizenone.eu

Who it is for

The site says CitizenOne is built for supported living, care homes and other social care providers.Read 11 Oct 2026 · citizenone.eu

Workflow automation

YesRead 24 Sep 2026 · citizenone.eu

Plans and prices

Every CitizenOne plan and price →

Where Specifiction places it

• Case Management Software#20 of 1778.4