CaseGen vs Miranda

CaseGen is a web-based AI receptionist and intake platform made for law firms and attorneys. Its agents answer inbound calls around the clock, filter unwanted calls, handle new leads, existing clients and third parties, and route selected high-value leads for live transfer. The system supports intake workflows, prospect follow-up, case-detail collection, appointment booking, and text requests for case photos and documents. For personal-injury matters, Maya tracks medical treatment, and an agent can contact providers about treatment status. Call records include analytics, summaries, real-time transcripts and playback. CaseGen lists integrations with Filevine, Clio, Zapier, Google Sheets, Calendly, LawPay, PracticePanther, Smokeball and MyCase. Firms can forward calls from Vonage, RingCentral or another phone system to an assigned CaseGen number. Pricing is customized to call volume, billed per call month to month, with an implementation fee. CaseGen says it does not provide legal advice or guarantee business outcomes.

Miranda is a paid web platform that uses voice AI for law-firm intake and qualification. It answers calls, applies firm-configured triage, drafts documents, and can book or transfer calls. Intake features include adaptive playbooks, statute-of-limitations calculations, conflict screening, jurisdiction checks, and attorney handoffs. During calls, it can draft engagement letters, preservation letters, and HIPAA forms. Firms can also use it to call referral lists, dormant leads, and web-form submissions; multilingual outbound is described in Spanish, Mandarin, Vietnamese, and more. The shared workspace includes an inbox, matter pipeline, documents, tasks, a knowledge base, and an audit trail, and the product names integrations including Clio, Filevine, Litify, MyCase, Salesforce, and DocuSign. Miranda says customer data is encrypted at rest with AES-256 and in transit with TLS 1.3, and is not used to train third-party models. Its formal SOC 2 Type II audit is not complete. Fees include a monthly platform fee and per-call charge; calls under 30 seconds are not billable. Pricing is available on request.