Caseworker.gov vs Open Point
Caseworker.gov
caseworker.com.auOpen Point
openpoint.comSide by side
| Figure | Caseworker.gov | Open Point |
|---|---|---|
| Price from | £15/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Public Sector CRM Software | 7.6 (#13) | 7.7 (#11) |
| Integrations | The maker lists Office 365, Lotus Notes or IBM Notes, G-Suite, Active Directory single sign-on and G-Suite single sign-on as compatible platforms. | The company lists Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations, and says API integration options are available. |
| Purpose | Caseworker.gov provides elected members, political groups and correspondence teams with tools to track casework and correspondence. | Open Point brings community engagement and stakeholder relationship management together in one platform. |
| Security | The maker states that the service uses user-level access controls, 256-bit SSL encryption, Google data centres and second-factor authentication with YubiKeys or a smartphone app. | Open Point says it is ISO 27001 certified and completed a SOC 2 audit with no noted exceptions. |
Plans
In their own words
Caseworker.gov
Caseworker.gov has no write-up on Specifiction yet; its figures are above.
Open Point
Open Point is a paid web platform combining community engagement with stakeholder relationship management. Its two products can operate independently or together. Community tools include surveys, interactive maps, quick polls, Q&A, budget allocation, idea boards, discussions, and forums. AI-assisted analysis identifies sentiment, themes, and patterns in feedback and other engagement data. Stakeholder management provides profiles, search, email and SMS communication, task management, reports, importing, audit history, and an Outlook add-in. Open Point lists integrations with Outlook, Mailchimp, Campaign Monitor, ArcGIS, and Mapbox, with API integration options also available. Organizations can configure custom data fields, workflows, and branding. The cloud service supports constituent records, stakeholder tracking, email and SMS outreach, and audit trails. The company says data and backups follow customer-jurisdiction requirements, and that the service complies with applicable privacy laws. Support requests are accepted 24/7, with servicing during local business hours unless agreed otherwise.