CCsuite vs GetWFM
CCsuite
ccmath.com
GetWFM
getwfm.comSide by side
| Figure | CCsuite | GetWFM |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 0 | 3 |
| Spec score · Customer Service Workforce Management Software | 6.9 (#14) | 8.5 (#4) |
| Spec score · Call Center Workforce Management Software | 7.0 (#19) | 8.3 (#6) |
| Adherence | CCadherence provides real-time adherence tracking and historical performance analysis, including multiskill monitoring. | Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval. |
| Integrations | CCmath says its API connector can connect to systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as examples. | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. |
| Scheduling | CCschedule creates schedules for teams ranging from dozens to thousands of employees or external agents, with support for multiskill requirements and customizable rules. | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. |
| Security | CCmath states that it is ISO 27001 certified. | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. |
| Support | CCmath directs customers seeking technical support to submit a ticket through its Help Center, which requires an authenticated account. | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. |
Plans
In their own words
CCsuite
CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. CCforecast supports multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule handles teams from dozens to thousands of employees or external agents, with multi-skilled requirements and customizable rules. CCagent gives agents round-the-clock schedule access and tools for requests, updates, and availability management. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics span the components. CCmath says its API connector can work with systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company says it is ISO 27001 certified and GDPR aligned. CCsuite is available on Android and iOS, and pricing is on request. CCmath offers a free, one-hour demo with an expert.
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.