CCsuite vs Peopleware
CCsuite
ccmath.comPeopleware
peopleware.comSide by side
| Figure | CCsuite | Peopleware |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Customer Service Workforce Management Software | 6.9 (#14) | 7.1 (#11) |
| Spec score · Call Center Workforce Management Software | 7.0 (#19) | 7.0 (#20) |
| Forecasting | CCforecast supports multiskill and multichannel forecasting, from a single queue to thousands. | Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals. |
| Founded | CCmath says it was established in 2005 and founded by academics from Vrije Universiteit Amsterdam. | 1995 |
| Headquarters | CCmath lists its headquarters at Rembrandtweg 665, 1181 GV Amstelveen, The Netherlands. | Düsseldorf, Germany |
| Scheduling | CCschedule creates schedules for teams ranging from dozens to thousands of employees or external agents, with support for multiskill requirements and customizable rules. | Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. |
| Security | CCmath states that it is ISO 27001 certified. | The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement. |
Plans
In their own words
CCsuite
CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. CCforecast supports multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule handles teams from dozens to thousands of employees or external agents, with multi-skilled requirements and customizable rules. CCagent gives agents round-the-clock schedule access and tools for requests, updates, and availability management. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics span the components. CCmath says its API connector can work with systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company says it is ISO 27001 certified and GDPR aligned. CCsuite is available on Android and iOS, and pricing is on request. CCmath offers a free, one-hour demo with an expert.
Peopleware
Peopleware is a cloud workforce-management suite for contact centers and outsourcers. Predictive AI forecasts workload up to 24 months ahead, with precision to 15-minute intervals. Scheduling can consider employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. The suite also includes volume and demand forecasting, adherence tracking, intraday management, skills-based scheduling, and agent self-service. Users access it through any browser and device. Integration options include prebuilt cloud connectors, CSV and ODBC exchange, and a REST API; named connectors include ADP, Zendesk, and Freshworks. Peopleware says the service runs on AWS in logically isolated customer environments. Customer data is encrypted at rest and in transit and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. WFM experts and integration specialists guide tailored onboarding.