CCsuite vs SureWFM
CCsuite
ccmath.comSureWFM
surewfm.comSide by side
| Figure | CCsuite | SureWFM |
|---|---|---|
| Price from | — | $599/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 0 | 3 |
| Spec score · Customer Service Workforce Management Software | 6.9 (#14) | 7.0 (#12) |
| Agent self-service | CCagent gives agents 24/7 access to schedules and tools to make requests, view updates, and manage availability. | Agents can view schedules and standing, bid for shifts using transparent performance tiers, request swaps, and manage leave. |
| Forecasting | CCforecast supports multiskill and multichannel forecasting, from a single queue to thousands. | It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine. |
| Integrations | CCmath says its API connector can connect to systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as examples. | Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project. |
| Purpose | CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. | SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management. |
| Scheduling | CCschedule creates schedules for teams ranging from dozens to thousands of employees or external agents, with support for multiskill requirements and customizable rules. | Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking. |
| Security | CCmath states that it is ISO 27001 certified. | SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore. |
| Support | CCmath directs customers seeking technical support to submit a ticket through its Help Center, which requires an authenticated account. | Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support. |
Plans
In their own words
CCsuite
CCsuite is workforce management software for contact centers, covering forecasting, scheduling, reporting, agent engagement, and real-time adherence. CCforecast supports multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule handles teams from dozens to thousands of employees or external agents, with multi-skilled requirements and customizable rules. CCagent gives agents round-the-clock schedule access and tools for requests, updates, and availability management. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics span the components. CCmath says its API connector can work with systems that export data through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company says it is ISO 27001 certified and GDPR aligned. CCsuite is available on Android and iOS, and pricing is on request. CCmath offers a free, one-hour demo with an expert.