Celetel vs Cognigy
Celetel
celetel.comCognigy
cognigy.comSide by side
| Figure | Celetel | Cognigy |
|---|---|---|
| Price from | ₹1,599/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 1 |
| Spec score · Support Bots | 8.7 (#3) | 7.7 (#11) |
| Spec score · Chatbot Builders | 8.6 (#43) | 7.9 (#137) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Headquarters | The company says it builds its technology from its office in India. | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. |
| Human handoff | Yes | Yes |
| Integrations | The maker lists Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS among its 50+ connectors. | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. |
| Knowledge-base answers | Yes | Yes |
| Security | The maker describes the platform as SOC 2 compliant, GDPR ready, and ISO 27001, with role-based access, audit logs, IP whitelisting, and SSO. | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. |
| Support | The maker describes dedicated support as available around the clock; plan listings include email support on Starter and priority support on Growth. | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. |
| Visual flow builder | Yes | Yes |
Plans
Celetel
- Starter₹1,599 a month
- Growth₹2,999 a month
- Business₹5,999 a month
- Starter₹1,599 a month
- Growth₹2,999 a month
- Business₹5,999 a month
- EnterprisePriced on request
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.