Celetel vs Stept
Celetel
celetel.comStept
stepped.aiSide by side
| Figure | Celetel | Stept |
|---|---|---|
| Price from | ₹1,599/mo | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 3 |
| Spec score · Support Bots | 8.7 (#3) | 8.3 (#8) |
| Spec score · Chatbot Builders | 8.6 (#43) | 8.8 (#29) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | Yes |
| Integrations | The maker lists Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS among its 50+ connectors. | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. |
| Knowledge-base answers | Yes | Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned. |
| Product | Celetel is a CPaaS messaging platform for WhatsApp, RCS, SMS, and Voice, with AI automation and a unified agent inbox. | Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation. |
| Security | The maker describes the platform as SOC 2 compliant, GDPR ready, and ISO 27001, with role-based access, audit logs, IP whitelisting, and SSO. | The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets. |
Plans
Celetel
- Starter₹1,599 a month
- Growth₹2,999 a month
- Business₹5,999 a month
- Starter₹1,599 a month
- Growth₹2,999 a month
- Business₹5,999 a month
- EnterprisePriced on request
In their own words
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.