Celonis Process Mining Platform vs WalkMe

Celonis Process Mining Platform helps companies examine end-to-end processes and identify opportunities for improvement. It combines process mining, AI, and process improvement knowledge while layering over existing systems, so organizations can analyze, improve, and monitor processes without replacing those systems. The Celonis Context Model creates a real-time digital twin of operations using process data, business knowledge, and intelligence. It supports root-cause analysis, predictions, recommendations, and scenario simulations. Data Core offers more than 100 prebuilt extractors for on-premises and cloud ERPs, CRMs, data warehouses, and other sources. The platform also connects with systems of record, data, AI and automation platforms, business apps, and custom apps. Celonis Marketplace offers prepackaged apps and solutions, and its Developer Center documents Process Intelligence APIs. The cloud platform supports web, Windows, and API access, with conformance checking, process monitoring, scheduled data refresh, task clustering, and automation opportunity identification. A free plan is listed; paid pricing is available on request and depends on the nature and scale of process mining needs.

WalkMe is a digital adoption platform for understanding software use and providing guidance and automation across applications and workflows. It offers step-by-step in-app guidance, onboarding tours, tooltips, notifications and workflow automation. Analytics cover application and content engagement, flows, behavioral segments, tracked events and reports. WalkMe also lists pinned, proactive and on-demand contextual AI assistance, as well as AI analytics. It connects enterprise applications and data sources, with examples including SAP, Salesforce, Workday, Microsoft Dynamics 365 and ServiceNow. Its native SDK supports mobile campaigns in native and hybrid iOS and Android apps. Security controls include SSO, MFA, configurable session timeouts, activity logs, censorship controls, proxy support and end-user ID hashing. WalkMe lists static-file self-hosting and US and EU data centers, with features and capabilities varying by region. It serves employee functions such as HR, sales, IT and customer care, and has an edition for customer-facing applications and websites. Pricing is on request, and no free plan is listed.