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SPECIFICTION
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WalkMe

walkme.com

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Spec score 7.0 #8 of 27 in SAP Store Software

What it is

WalkMe is a digital adoption platform for understanding software use and providing guidance and automation across applications and workflows. It offers step-by-step in-app guidance, onboarding tours, tooltips, notifications and workflow automation. Analytics cover application and content engagement, flows, behavioral segments, tracked events and reports. WalkMe also lists pinned, proactive and on-demand contextual AI assistance, as well as AI analytics. It connects enterprise applications and data sources, with examples including SAP, Salesforce, Workday, Microsoft Dynamics 365 and ServiceNow. Its native SDK supports mobile campaigns in native and hybrid iOS and Android apps. Security controls include SSO, MFA, configurable session timeouts, activity logs, censorship controls, proxy support and end-user ID hashing. WalkMe lists static-file self-hosting and US and EU data centers, with features and capabilities varying by region. It serves employee functions such as HR, sales, IT and customer care, and has an edition for customer-facing applications and websites. Pricing is on request, and no free plan is listed.

Spec sheet

Purpose
WalkMe says its platform provides visibility into software use and tools to deliver guidance and automations across applications and workflows.Read 29 Sep 2026 · walkme.com
Integrations
WalkMe says it can connect enterprise applications and data sources, and its pricing page names AWS, AzureBlob, and GoogleCloud among cloud provider connections.Read 29 Sep 2026 · walkme.com
Compliance
WalkMe’s Trust Center lists ISO/IEC 27001:2022, SOC 2 Type 2, FedRAMP Moderate, GDPR, HIPAA, and other compliance resources.Read 29 Sep 2026 · trust.walkme.com
Headquarters
Tel Aviv-Yafo, IsraelRead 23 Sep 2026 · walkme.com
Founded
2011Read 23 Sep 2026 · walkme.com
AI assistance
WalkMe lists pinned, proactive, and on-demand contextual AI assistance, plus AI analytics.Read 29 Sep 2026 · walkme.com
Analytics
Its analytics include application and content engagement insights, flow analytics, behavioral segments, tracked events, and reports.Read 29 Sep 2026 · walkme.com
Company history
WalkMe says WalkMe Inc. was founded in 2011.Read 29 Sep 2026 · walkme.com
Guidance
The platform offers step-by-step in-app guidance, onboarding tours, tooltips, notifications, and workflow automation.Read 29 Sep 2026 · walkme.com
Hosting and deployment
WalkMe lists static file self-hosting and US and EU data centers, with different features and capabilities by region.Read 29 Sep 2026 · walkme.com
Mobile support
The pricing page says its native SDK supports mobile campaigns in native and hybrid iOS and Android apps.Read 29 Sep 2026 · walkme.com
Security controls
Listed controls include SSO, MFA, configurable session timeouts, activity logs, censorship controls, proxy support, and end-user ID hashing.Read 29 Sep 2026 · walkme.com
Support and developer resources
WalkMe links to a Help Center, community, and Developer Hub with API reference and guides.Read 29 Sep 2026 · walkme.com
Supported application examples
WalkMe presents solutions for SAP, Salesforce, Workday, Microsoft Dynamics 365, and ServiceNow.Read 29 Sep 2026 · walkme.com
Target customers
WalkMe describes use across employee functions including HR, sales, IT, and customer care, and also offers a customer-facing applications and websites edition.Read 29 Sep 2026 · walkme.com

Plans and prices

WalkMe Digital Adoption Platform (customer) Priced on request Quote required · behavioral segments: up to 10 per system and 50,000 users per segment Read 29 Sep 2026 · walkme.com
WalkMe Digital Adoption Platform (employee) Priced on request Quote required · behavioral segments: up to 10 per system and 50,000 users per segment · SAP GUI support: Windows v7.70 and higher Read 29 Sep 2026 · walkme.com

Every WalkMe plan and price →

Strong points and limits

Strong points

  • Step-by-step guidance, tours and tooltips.
  • Analytics include flows and behavioral segments.
  • Offers contextual AI assistance and AI analytics.
  • Native SDK supports iOS and Android campaigns.
  • Lists multiple security controls.

Limits

  • No free plan.
  • Pricing is available on request.
  • Regional data-center capabilities differ.

Who it suits

WalkMe suits organizations seeking in-app guidance and workflow automation across employee applications or customer-facing websites. Its listed integrations, analytics and mobile support may suit teams with varied software environments.

Verdict

WalkMe covers in-app guidance, analytics and automation across application workflows, with options for employee and customer-facing use. Organizations should clarify pricing and regional capabilities for their deployment.

Where Specifiction places it

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