Cemantica vs Milkymap
Cemantica
cemantica.comMilkymap
milkymap.comSide by side
| Figure | Cemantica | Milkymap |
|---|---|---|
| Price from | — | €9/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · Customer Journey Mapping Software | 7.8 (#8) | 8.0 (#6) |
| Headquarters | Cemantica says it is headquartered in France and has offices across Europe and in the United States. | Boekel, Netherlands |
| Security | Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified. | The privacy policy says Milkymap cannot guarantee absolute security and that personal data may be transferred to and processed in the Netherlands. |
| Support | The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance. | Milkymap says it provides training resources, tutorials, customer service, and product demos. |
Plans
Cemantica
- Enterprise free trialFree
- EnterprisePriced on request
- JVMPPriced on request
- StandardPriced on request
- StarterPriced on request
Milkymap
- Satellite FreeFree
- Satellite Pro€9 a month
- Galaxy Business€39 a month
- Galaxy EnterprisePriced on request
In their own words
Cemantica
Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.
Milkymap
Milkymap Galaxy is a platform for mapping, analyzing, and improving customer experiences across touchpoints. Teams can create, edit, and analyze journey maps, with customization for their processes, terminology, and customer needs. Its CX Life Cycle Model organizes metrics and other customer data across customer segments, products, and brands. The CX Actionboard connects data through API connectors and supports management with near real-time information. Stargate can connect to SQL and NoSQL databases for real-time data access. MilkyAi can analyze, create, check, and report on data, journeys, and Milkymap content in Business and Enterprise solutions. Supported data sources include customer feedback, CRM systems, and analytics tools. Real-time multi-member editing is available on Business or Enterprise subscriptions. Plans include Satellite Free for one user with basic features, Satellite Pro at €9 per month for one user, and Galaxy Business at €39 per month per user with a 30-day free trial; Enterprise pricing is bespoke. Milkymap is available on web and iOS and describes its tool as hosted in Europe.