Cemantica vs SuiteCX
Cemantica
cemantica.com
SuiteCX
suitecx360.comSide by side
| Figure | Cemantica | SuiteCX |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 0 |
| Spec score · Customer Journey Mapping Software | 7.8 (#8) | 7.0 (#20) |
| Product | Cemantica describes itself as end-to-end Customer Experience software covering strategy through execution. | SuiteCX is a customer experience platform for journey mapping, journey analytics, assessment, and planning customer experience improvements. |
| Security | Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified. | The company describes configurable secure environments and says customers can use shared or private servers; the opened pages do not identify a security certification. |
| Support | The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance. | The company says its flat license fee includes unlimited support and training in the first year regardless of users or storage, and it offers online help and training. |
Plans
Cemantica
- Enterprise free trialFree
- EnterprisePriced on request
- JVMPPriced on request
- StandardPriced on request
- StarterPriced on request
In their own words
Cemantica
Cemantica is customer experience software for managing work from strategy through execution. Its Journey Value Management Platform brings journey design, orchestration, insights, feedback collection and value measurement into one system. Journey analytics include sentiment analysis, alerts, triggers and ROI measurement. Alex AI can use data to create journey maps, personas and improvement opportunities; Alex AI Pro can answer questions and suggest next steps. The platform lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira. Data can also enter through the API and web services or Excel and CSV imports. Journey maps can be exported as PDF, image or Excel files. Cemantica describes the product as cloud-based SaaS: trial and Starter use shared instances, while higher packages use private cloud instances. It states that it is ISO 27001 and SOC 2 Type II certified. The Enterprise free trial costs nothing for 21 days, has a five-user limit and requires no credit card.
SuiteCX
SuiteCX is a customer experience platform for designing, visualizing and improving customer journeys. It offers more than 20 mapping visualizations, including persona and segment maps, storytelling maps, brainstorming maps and infographics. Teams can combine survey responses, NPS, CSAT, segmentation, clickstream, social, analytics and operational data in journey maps. Customer, employee and institutional assessment data can be organized to identify experience gaps and priorities. Findings and recommendations can become interactive roadmaps and project charters. SuiteCX runs in a browser through shared or private server environments and also lists API and self-hosted options. Import and export tools include RESTful, CSV and customized APIs. Customers can request changes to branding, terminology, icons, workflows, visible features and map backgrounds. Private servers have no stated limits on users, projects, maps or IPoints; shared accounts may allow up to 20 users. Pricing is on request.