Census CRM vs eCareCRM
Census CRM
censuscrm.com
eCareCRM
ecarecrm.comSide by side
| Figure | Census CRM | eCareCRM |
|---|---|---|
| Price from | — | $499/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Healthcare CRM Software | 7.3 (#16) | 8.3 (#7) |
| Compliance | Census CRM states that it is HIPAA compliant, meets 42 CFR Part 2 requirements, and makes a Business Associate Agreement available. | The maker says every customer receives a signed HIPAA Business Associate Agreement and that SOC 2 Type II is audited annually; it describes HITRUST CSF v11 certification as in progress. |
| Headquarters | East Hampton, New York, United States | Peachtree Corners, Georgia, United States |
| Integrations | Officially listed integrations include CallRail, CTM, Twilio, Google Ads, Meta Ads, WordPress, Wix, Squarespace, Webflow, Kipu, and Sunwave. | The site lists EHR and business systems including Epic, athenahealth, MEDITECH, Salesforce, Zoho CRM, and others, and describes real-time HL7 and FHIR integrations. |
| Security | Data is encrypted at rest and in transit, with audit logging, session timeout, reauthentication, and five role-based access levels. | The security page states that eCareCRM uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles. |
Plans
Census CRM
- Alumni LicensePriced on request
- Business Development LicensePriced on request
- Coordinator LicensePriced on request
In their own words
Census CRM
Census CRM is a web-based customer relationship system for addiction treatment and behavioral health admissions teams. Its workflow uses Qualification, Approval, and Commitment stages, with a 14-step guided qualification process that branches dynamically and screens for substance, mental-health, and safety factors. Benefits are verified in real time and classified as HIGH, MEDIUM, or LOW risk. Facility matching considers level of care, bed availability, insurance acceptance, exclusions, and specialty programs. Listed connections include CallRail, CTM, Twilio, Google Ads, Meta Ads, WordPress, Wix, Squarespace, Webflow, Kipu, and Sunwave. Census CRM sends admission records to EMR systems such as Kipu and Sunwave but does not perform clinical charting. Security includes encryption, audit logging, session timeout, reauthentication, and five role-based access levels. The company states HIPAA compliance and 42 CFR Part 2 compliance. Pricing is on request, with a scoped onboarding fee for implementation, migration, and training.
eCareCRM
eCareCRM is a healthcare CRM for coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It gathers inquiries from forms, calls, chats, referrals, and campaigns, then routes them by team, location, or specialty. A shared communication timeline brings together SMS, email, voice, web chat, and voicemail. Automated patient journeys can support recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, sends negative feedback privately for routing, and monitors ratings. Its analytics cover acquisition, campaign return, acquisition costs, intake drop-offs, and provider or location performance. Listed integrations include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, with real-time HL7 and FHIR connections. eCareCRM supports Android, iOS, web, and API access. Starter costs $499 a month and Growth costs $1,499 a month; Enterprise pricing is custom-quoted. Pricing is also available on request. A 30-day trial includes full platform access and requires no credit card.