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SPECIFICTION
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eCareCRM

ecarecrm.com

From $499/mo Free trial WebiOSAndroidAPI
Visit ecarecrm.com
Spec score 8.3 #7 of 23 in Healthcare CRM Software

What it is

eCareCRM is a healthcare CRM for coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It gathers inquiries from forms, calls, chats, referrals, and campaigns, then routes them by team, location, or specialty. A shared communication timeline brings together SMS, email, voice, web chat, and voicemail. Automated patient journeys can support recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, sends negative feedback privately for routing, and monitors ratings. Its analytics cover acquisition, campaign return, acquisition costs, intake drop-offs, and provider or location performance. Listed integrations include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, with real-time HL7 and FHIR connections. eCareCRM supports Android, iOS, web, and API access. Starter costs $499 a month and Growth costs $1,499 a month; Enterprise pricing is custom-quoted. Pricing is also available on request. A 30-day trial includes full platform access and requires no credit card.

Spec sheet

Product
eCareCRM is a healthcare CRM for managing patient engagement, referrals, intake, communication, scheduling coordination, and operational workflows.Read 30 Sep 2026 · ecarecrm.com
Trial
The maker offers a 30-day trial with full platform access and says no credit card is required.Read 30 Sep 2026 · ecarecrm.com
Integrations
The site lists EHR and business systems including Epic, athenahealth, MEDITECH, Salesforce, Zoho CRM, and others, and describes real-time HL7 and FHIR integrations.Read 30 Sep 2026 · ecarecrm.com
Security
The security page states that eCareCRM uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles.Read 30 Sep 2026 · ecarecrm.com
Compliance
The maker says every customer receives a signed HIPAA Business Associate Agreement and that SOC 2 Type II is audited annually; it describes HITRUST CSF v11 certification as in progress.Read 30 Sep 2026 · ecarecrm.com
Headquarters
Peachtree Corners, Georgia, United StatesRead 23 Sep 2026 · ecarecrm.com
Automation
It supports personalized patient journeys for recalls, appointment preparation, post-visit follow-ups, and re-engagement.Read 30 Sep 2026 · ecarecrm.com
Communications
Its unified patient communication timeline includes SMS, email, voice, web chat, and voicemail.Read 30 Sep 2026 · ecarecrm.com
Data handling
The maker says it does not train AI models on customer PHI without explicit consent and that customers can export their data in FHIR or CSV formats.Read 30 Sep 2026 · ecarecrm.com
Intended customers
The site describes eCareCRM as built for healthcare organizations, with specialty workflows including behavioral health, ABA therapy, fertility and OB/GYN, and home care.Read 30 Sep 2026 · ecarecrm.com
Lead intake
It captures inquiries from web forms, calls, chats, referrals, and campaigns, and routes them by team, location, or specialty.Read 30 Sep 2026 · ecarecrm.com
Reporting
Its analytics track patient acquisition, campaign ROI, cost per acquisition, intake drop-offs, and provider or location performance.Read 30 Sep 2026 · ecarecrm.com
Reputation
The platform can automate review requests, route negative feedback privately, and monitor ratings across review platforms.Read 30 Sep 2026 · ecarecrm.com
Support and onboarding
Every plan includes US-based phone and email support and free data migration; the pricing page gives a 6 to 8 week go-live timeline.Read 30 Sep 2026 · ecarecrm.com

Plans and prices

Starter $499 a month monthly billing Small practices and pilot deployments · core features · email support · standard integrations · unlimited users Read 30 Sep 2026 · ecarecrm.com
Growth $1,499 a month Mid-sized organizations · advanced reporting · custom integrations · priority support · dedicated implementation manager · unlimited users Read 30 Sep 2026 · ecarecrm.com
Enterprise Priced on request Custom-quoted Health systems and multi-state networks · SSO · custom SLAs · HITRUST attestation · white-glove implementation · unlimited users Read 30 Sep 2026 · ecarecrm.com

Every eCareCRM plan and price →

Strong points and limits

Strong points

  • Routes inquiries by team, location, or specialty
  • Unifies five patient communication channels
  • Supports real-time HL7 and FHIR integrations
  • Offers a 30-day trial with full access
  • Includes free data migration and US-based support

Limits

  • No free plan is listed
  • Starter costs $499 a month
  • Growth costs $1,499 a month
  • Go-live timeline is 6 to 8 weeks

Who it suits

eCareCRM is intended for healthcare organizations, including those with behavioral health, ABA therapy, fertility and OB/GYN, or home care workflows. Its routing, referral tools, and reporting may suit teams coordinating patient inquiries across specialties or locations.

Verdict

eCareCRM brings intake, communications, referral work, follow-ups, and performance reporting into a healthcare-focused platform. Buyers should weigh its listed monthly plan prices and 6 to 8 week go-live timeline against its trial, migration, and support terms.

Where Specifiction places it

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