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FrontDesk

frontdesk.care

From $299/mo Free plan WebAPI
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Spec score 8.9 #1 of 23 in Healthcare CRM Software

What it is

FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. It generates pages and copy from practice details for review before publication, and connects scheduling to real-time availability in the FrontDesk calendar. Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic. FrontDesk says practices own their domain, content, and site and can leave with them. Its broader platform also lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management. FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified; a signed BAA is included with all plans before patient data is processed. The free plan includes a booking page and basic dashboard. Pro costs $299 a month, and new signups receive a 14-day Pro trial with no credit card required to start free.

Spec sheet

What it does
FrontDesk provides an AI receptionist for healthcare and service practices that answers calls, schedules appointments, sends texts, records calls and handles patient inquiries.Read 15 Oct 2026 · frontdesk.care
Purpose
FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page.Read 29 Sep 2026 · frontdesk.care
Trial
New signups receive a 14-day Pro trial with 50 AI minutes, 500 staff calling minutes, and 2,000 texts; the pricing page says no credit card is required to start free.Read 29 Sep 2026 · frontdesk.care
Integrations
The integrations directory lists 90 connected tools, including Dentrix, Open Dental, athenahealth, and Google Calendar, and says 83 support full two-way sync.Read 29 Sep 2026 · frontdesk.care
Security
FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified, with TLS 1.3 encryption in transit and AES-256 encryption at rest.Read 29 Sep 2026 · frontdesk.care
Support
The contact page lists email support at [email protected] and a stated response time of 24–48 hours.Read 15 Oct 2026 · frontdesk.care
Accessibility
The website page states that its templates meet WCAG 2.1 AA accessibility.Read 29 Sep 2026 · frontdesk.care
AI voice receptionist
The AI receptionist is advertised as handling natural conversations, accents, complex clinical questions, simultaneous calls and urgent-call routing.Read 15 Oct 2026 · frontdesk.care
API limits
The default API rate limit is 100 requests per minute per API key, with higher limits available to Enterprise customers.Read 15 Oct 2026 · frontdesk.care
API pricing
API access is included with Professional and Enterprise plans; Starter access is limited to read-only endpoints.Read 15 Oct 2026 · frontdesk.care
API resources
The REST API covers appointments, call logs, patients, practice configuration, analytics and webhooks using bearer tokens and JSON.Read 15 Oct 2026 · frontdesk.care
API sandbox
FrontDesk says API keys can be switched between live and sandbox modes, with sandbox requests returning test data.Read 15 Oct 2026 · frontdesk.care
Business Associate Agreement
The security page says a signed BAA is included with all plans before patient data is processed.Read 29 Sep 2026 · frontdesk.care
Call analytics
Analytics include recordings, transcripts, sentiment analysis, call volume, booking-rate and missed-call reports.Read 15 Oct 2026 · frontdesk.care
Data location
FrontDesk says data is stored in AWS data centers in the United States, in us-east-1 and us-west-2.Read 29 Sep 2026 · frontdesk.care
Documentation
The help center organizes articles across onboarding, calling, scheduling, patient engagement, notes, billing, telehealth, analytics, security, integrations and troubleshooting.Read 15 Oct 2026 · frontdesk.care
Hosted service
The terms describe FrontDesk as a hosted software service and prohibit reverse engineering, copying or derivative use of FrontDesk materials.Read 15 Oct 2026 · frontdesk.care
Independent review complaint
Gartner Peer Insights displays criticism that multipart questions can confuse the AI and that voice latency can reveal the caller is speaking with a robot.Read 15 Oct 2026 · gartner.com
Independent review praise
Gartner Peer Insights displays a review praising Frontdesk for handling many inbound calls, answering common questions and routing or prioritizing conversations.Read 15 Oct 2026 · gartner.com
Integrations available
Documented available connections include athenahealth, Practice Fusion, SoftDent import, Google Calendar, iCal feeds, SimplePractice import and Stripe Payments.Read 15 Oct 2026 · frontdesk.care
Integrations roadmap
Dentrix, Eaglesoft, Open Dental, Curve Dental and CareStack are listed as coming soon.Read 15 Oct 2026 · frontdesk.care
Legal maker name
The privacy policy identifies the operating entity as FrontDesk Care LLC.Read 15 Oct 2026 · frontdesk.care
License terms
The terms grant only a limited, personal, non-transferable, non-exclusive, revocable license for internal business use and prohibit sublicensing or resale.Read 15 Oct 2026 · frontdesk.care
Limit: account access
A Trustpilot reviewer reported account-creation errors, failed password resets and no human support.Read 15 Oct 2026 · trustpilot.com
Limit: billing and refunds
Trustpilot reviewers described strict cancellation or refund handling, annual charges they could not recover and dissatisfaction after trial billing.Read 15 Oct 2026 · trustpilot.com
Limit: reliability
A Trustpilot reviewer said inconsistent AI results made the product unusable for their business after extensive testing.Read 15 Oct 2026 · trustpilot.com
Limit: sales process
A Trustpilot reviewer alleged that features were restricted to prompt paid support and that self-service signup was replaced by a sales appointment.Read 15 Oct 2026 · trustpilot.com
Maker service scope
The privacy policy says the company provides AI voice answering, appointment scheduling, two-way SMS, call analytics and multi-location management.Read 15 Oct 2026 · frontdesk.care
Other product features
The broader platform lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management.Read 29 Sep 2026 · frontdesk.care
Ownership
FrontDesk says the practice owns its domain, content, and site and can leave with them at any time.Read 29 Sep 2026 · frontdesk.care
Praise: call handling
A Trustpilot reviewer praised fast answering, question handling, lead qualification and appointment booking that reduced the need for staff to monitor calls.Read 15 Oct 2026 · trustpilot.com
Praise: CRM integration
A Trustpilot reviewer said the CRM integration worked seamlessly and made customer management easier.Read 15 Oct 2026 · trustpilot.com
Praise: setup
A Trustpilot reviewer described setup as easy and said the service saved time by handling calls professionally.Read 15 Oct 2026 · trustpilot.com
Rating on Trustpilot
3.4 out of 5 from 19 reviews.Read 15 Oct 2026 · trustpilot.com
Scheduling
The website connects to real-time availability in the FrontDesk calendar so patients can book online.Read 29 Sep 2026 · frontdesk.care
SDKs
Official JavaScript/Node.js and Python SDK packages are listed as available, while Ruby and PHP libraries are marked coming soon.Read 15 Oct 2026 · frontdesk.care
Security architecture
The security page describes SAML SSO, role-based permissions, tenant isolation, seven-year audit-log retention, backups and a 99.9% uptime SLA.Read 15 Oct 2026 · frontdesk.care
Security claims
FrontDesk states that it is HIPAA compliant, SOC 2 Type II certified, encrypts data with TLS 1.3 and AES-256, and offers signed BAAs.Read 15 Oct 2026 · frontdesk.care
Smart scheduling
The scheduler checks live calendar availability, prevents double booking, sends SMS confirmations and can fill cancellations from a waitlist.Read 15 Oct 2026 · frontdesk.care
Templates and audience
Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic.Read 29 Sep 2026 · frontdesk.care
Two-way texting
The platform supports automated reminders, bulk campaigns, message templates, patient replies and text-to-pay.Read 15 Oct 2026 · frontdesk.care
Website accessibility
FrontDesk states that its practice websites target WCAG 2.1 AA accessibility.Read 15 Oct 2026 · frontdesk.care
Website builder
The website product generates practice copy and pages from supplied details, connects a custom domain and embeds online booking throughout the site.Read 15 Oct 2026 · frontdesk.care
Website setup
The website pages and copy are generated from practice details for the practice to review before publication.Read 29 Sep 2026 · frontdesk.care

Plans and prices

Free Free 15 AI minutes/month (~6 calls) · 60 staff calling minutes · 100 texts · booking page · basic dashboard Read 29 Sep 2026 · frontdesk.care
Free plan Free 15 AI minutes/month · 60 staff calling minutes · 100 texts · reminders · booking page · basic dashboard Read 15 Oct 2026 · frontdesk.care
Pro $299 a month Billed monthly 500 AI minutes/month · 500 staff calling minutes · 2,000 texts/month · 500 chat bookings/month · one location Read 15 Oct 2026 · frontdesk.care
Elite $599 a month Billed monthly 1,150 AI minutes/month · 1,000 staff calling minutes · 5,000 texts/month · up to 3 locations · custom AI voice Read 15 Oct 2026 · frontdesk.care
Enterprise Priced on request Custom pricing Unlimited locations · custom minutes · dedicated account manager · API/custom integrations · white label · SLA Read 15 Oct 2026 · frontdesk.care

Every FrontDesk plan and price →

Strong points and limits

Strong points

  • Website pages and copy are generated for review.
  • Online booking uses real-time calendar availability.
  • Practice retains its domain, content, and site.
  • Signed BAA is included with all plans.

Limits

  • Pro costs $299 a month.
  • Free plan includes a booking page and basic dashboard.
  • Trial lasts 14 days.

Who it suits

FrontDesk suits healthcare practices that want a practice-specific website with online booking tied to calendar availability. Its listed templates span several specialties, and the wider platform includes patient communication and practice-management features.

FrontDesk in depth

Read the full write-up

FrontDesk is a healthcare website builder connected to online scheduling and patient-communication tools. It suits practices that want their web presence and appointment workflow tied together. Its appeal is the combination of practice-specific pages, booking and broader practice tools; the trade-off is that paid plans start at $299 a month.

Overview

FrontDesk generates website pages and copy from practice details, which the practice reviews before publication. Templates cover veterinary, dental, med spa, therapy and home care practices, with additional specialties including primary care, pediatrics and chiropractic. Online booking connects to real-time availability in the FrontDesk calendar, so patients can book from the site rather than stop at a contact form.

The practice owns its domain, content and site and can leave with them at any time. FrontDesk says its templates meet WCAG 2.1 AA accessibility standards. These are meaningful safeguards for a practice adopting a generated site, though practices seeking only a simple informational page may find the broader platform unnecessary.

Key features

Scheduling and practice communications

The wider platform includes a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms and team management. For practices that want patient communications alongside their website, this breadth could make FrontDesk a more useful operational hub than a standalone site builder. The monthly quotas matter, however: AI minutes, staff calling minutes and texts are capped on every published tier.

Integrations and security

The integrations directory includes 90 connected tools, including Dentrix, Open Dental, athenahealth and Google Calendar; 83 support full two-way sync. That range gives practices several routes to connect existing systems, while the two-way-sync distinction is worth checking against the particular tools a practice depends on.

FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified, uses TLS 1.3 encryption in transit and AES-256 encryption at rest, and includes a signed BAA with every plan before patient data is processed. It stores data in AWS data centers in the United States, in us-east-1 and us-west-2.

Pricing

The free plan costs nothing and includes 15 AI minutes per month (about six calls), 60 staff calling minutes, 100 texts, a booking page and a basic dashboard. It is a way to establish a basic booking presence, but its communication allowances are modest for a practice expecting regular patient contact.

Pro costs $299 a month, billed monthly. It raises the allowances to 500 AI minutes, 500 staff calling minutes and 2,000 texts per month, and adds an AI chat booking widget capped at 500 chats per month plus 10,000 email confirmations and reminders monthly. Email and chat support are included. This is the entry paid tier for practices that need substantially more capacity than the free plan offers.

Elite costs $599 a month, billed monthly. It includes 1,150 AI minutes, 1,000 staff calling minutes, 5,000 texts and AI chat booking capped at 2,000 per month, plus up to three locations and priority support. It is better suited to a multi-location practice or one that expects heavier communications; a single-location practice with lower volumes may not need the additional allowances.

Enterprise has custom pricing, with custom minutes, unlimited locations, API access and custom integrations, plus contract and volume pricing. It is the tier for organizations whose scale or integration needs go beyond Elite, but the price will depend on the organization's requirements.

New signups receive a 14-day Pro trial with 50 AI minutes, 500 staff calling minutes and 2,000 texts; no credit card is required to start free. The trial gives access to Pro, but its AI allowance is far below Pro's monthly 500-minute quota, so it does not demonstrate a full month of that capacity.

Platforms

FrontDesk runs on the web. That suits practices managing the site and booking workflow in a browser, but it is not a listed choice for a native mobile app.

Who it's for

FrontDesk is a strong fit for healthcare practices that want a practice-specific website, real-time booking and patient communications connected in one platform, particularly if they value domain and site ownership or need integrations with established practice tools. It is less compelling for practices that only need a low-cost website, have little need for messaging or AI reception, or would exceed the published quotas and need custom capacity.

Pros and cons

Pros: Generated pages are reviewed before publication, and the practice retains ownership of its domain, content and site.

Pros: Booking connects to real-time calendar availability, while 83 of the 90 connected tools support full two-way sync.

Pros: A signed BAA is included with every plan before patient data is processed, alongside stated HIPAA compliance and SOC 2 Type II certification.

Cons: The free plan's 15 AI minutes, 60 calling minutes and 100 texts per month limit its usefulness for ongoing patient communications.

Cons: Pro starts at $299 a month, and its included communications and chat booking still have explicit monthly caps.

Cons: The 14-day Pro trial includes only 50 AI minutes, so it offers less AI capacity than a full Pro month.

Alternatives

For a narrower website-builder comparison, start with Medical Website Builders. Practices prioritizing a broader customer-management category can compare Healthcare CRM Software.

Choose Plot if a medical website builder with a lower published starting price is the priority: its Starter plan is $19.99 a month, with one published site, five AI generations, 30 AI regenerations and 10 AI-generated images monthly. Fabricate is a general website-building alternative with a free plan that allows one app online at its own link, sign-in and saved data, and 60 monthly credits; it is not presented as a healthcare-specific option.

Practice Front may suit a practice focused on prospect contact management and channel coverage: its Essential plan is $39 a month on a yearly subscription and includes two basic and six standard channels. For an individual therapist wanting a free website, Willow Practice offers a free plan with a profile, minimal template, basic SEO and standard booking button, but includes Willow Practice branding.

ClinicSite is another healthcare site option, with a ClinicSite Pro plan at $99 a year that includes one year of domain web hosting and email support. Therapy.Page is worth considering for a therapist who wants a free plan with a custom domain and no paid tiers. Practices comparing broader appointment software can also consider Jane, which runs on Android, iOS and web and offers a Balance plan at CAD $54 per month for a single practitioner profile, capped at 20 appointments monthly. Latrexa is another freemium web option, with a free-forever Starter plan for one doctor and a paid Starter plan at ₹499 a month for up to two doctors.

Verdict

Choose FrontDesk if your healthcare practice wants a generated, practice-specific website with real-time booking and patient communications in the same platform, and its published quotas fit your expected use. Its ownership terms, integration breadth and included BAA strengthen the case. Look elsewhere if you mainly need an inexpensive standalone site or cannot justify a paid tier starting at $299 a month.

Verdict

FrontDesk combines practice websites and online scheduling with a broader healthcare platform. Review the free plan limits and Pro trial scope before deciding whether its paid tier fits.

Where Specifiction places it

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