FrontDesk vs Salesforce Health Cloud
FrontDesk
frontdesk.careSalesforce Health Cloud
salesforce.comSide by side
| Figure | FrontDesk | Salesforce Health Cloud |
|---|---|---|
| Price from | $299/mo | $350/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Healthcare CRM Software | 8.9 (#1) | 8.6 (#4) |
| Integrations | The integrations directory lists 90 connected tools, including Dentrix, Open Dental, athenahealth, and Google Calendar, and says 83 support full two-way sync. | Salesforce says Health Cloud integrates with all major EHRs to activate data in real time. |
| Purpose | FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. | Health Cloud brings clinical and nonclinical data together with actionable intelligence to support collaboration, personalized care, and automated health operations. |
| Rating on Trustpilot | 3.4 out of 5 from 19 reviews. | 1.3 out of 5 from 660 reviews |
| Support | The contact page lists email support at [email protected] and a stated response time of 24–48 hours. | The pricing page says Premier Success is included with Health Cloud Sales & Service Core; its benefits include 24/7 support, expert coaching and education, and tailored assessments. |
| What it does | FrontDesk provides an AI receptionist for healthcare and service practices that answers calls, schedules appointments, sends texts, records calls and handles patient inquiries. | Health Cloud is an AI-first healthcare platform that connects clinical and operational data, supports healthcare workflows, and provides patient or member engagement tools. |
Plans
FrontDesk
- FreeFree
- Free planFree
- Pro$299 a month
- Elite$599 a month
- EnterprisePriced on request
Salesforce Health Cloud
- Health Cloud Enterprise$350 a month
- Health Cloud Sales & Service Core$350 a month
- Health Cloud Sales & Service Advanced$525 a month
- Health Cloud Unlimited$525 a month
- Health Cloud Sales Max$700 a month
- Health Cloud Service Max$700 a month
- Health Cloud Sales & Service Max$725 a month
- Health Cloud Agentforce 1 for Sales$750 a month
- Health Cloud Agentforce 1 for Service$750 a month
In their own words
FrontDesk
FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. It generates pages and copy from practice details for review before publication, and connects scheduling to real-time availability in the FrontDesk calendar. Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic. FrontDesk says practices own their domain, content, and site and can leave with them. Its broader platform also lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management. FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified; a signed BAA is included with all plans before patient data is processed. The free plan includes a booking page and basic dashboard. Pro costs $299 a month, and new signups receive a 14-day Pro trial with no credit card required to start free.
Salesforce Health Cloud
Salesforce Health Cloud brings clinical and nonclinical data together to support care collaboration, personalized care, and automated health operations. It combines clinical records with other patient information to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as a layer for engagement, data aggregation, and collaboration that extends an EHR. Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination. Home Health adds automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations, and Salesforce says it integrates with all major EHRs to activate data in real time. Salesforce states that Health Cloud is HIPAA compliant and lists standards including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Salesforce says patient data is not used to train public models and describes guardrails and human-in-the-loop controls for governed AI. Plans start at $350/user/mo, billed annually; a 30-day trial is available.