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Salesforce Health Cloud

salesforce.com

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Spec score 8.6 #4 of 23 in Healthcare CRM Software

What it is

Salesforce Health Cloud brings clinical and nonclinical data together to support care collaboration, personalized care, and automated health operations. It combines clinical records with other patient information to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as a layer for engagement, data aggregation, and collaboration that extends an EHR. Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination. Home Health adds automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations, and Salesforce says it integrates with all major EHRs to activate data in real time. Salesforce states that Health Cloud is HIPAA compliant and lists standards including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Salesforce says patient data is not used to train public models and describes guardrails and human-in-the-loop controls for governed AI. Plans start at $350/user/mo, billed annually; a 30-day trial is available.

Spec sheet

What it does
Health Cloud is an AI-first healthcare platform that connects clinical and operational data, supports healthcare workflows, and provides patient or member engagement tools.Read 15 Oct 2026 · salesforce.com
Purpose
Health Cloud brings clinical and nonclinical data together with actionable intelligence to support collaboration, personalized care, and automated health operations.Read 30 Sep 2026 · salesforce.com
Audience
Salesforce presents Health Cloud for providers, payers, and public health agencies.Read 30 Sep 2026 · salesforce.com
Integrations
Salesforce says Health Cloud integrates with all major EHRs to activate data in real time.Read 30 Sep 2026 · salesforce.com
Support
The pricing page says Premier Success is included with Health Cloud Sales & Service Core; its benefits include 24/7 support, expert coaching and education, and tailored assessments.Read 30 Sep 2026 · salesforce.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · salesforce.com
Founded
1999Read 28 Sep 2026 · salesforce.com
AI agents
Prebuilt Agentforce skills include EHR retrieval, eligibility and benefits verification, provider matching, medication-refill requests, claims service, and coverage assistance.Read 15 Oct 2026 · g2.com
AI data handling
Salesforce says patient data is never used to train public models and describes built-in guardrails and human-in-the-loop controls for governed AI.Read 30 Sep 2026 · salesforce.com
Analytics
Health Intelligence, powered by Tableau, provides predictive insights and embeds analytics in care workflows.Read 15 Oct 2026 · salesforce.com
API types
Salesforce documents REST, SOAP, Bulk, Connect REST, Apex REST, Apex SOAP, Analytics REST, Platform Events, and Streaming APIs, with availability depending on edition.Read 15 Oct 2026 · help.salesforce.com
Care coordination
Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions.Read 30 Sep 2026 · salesforce.com
Care management
Integrated care-management tools support care plans, assessments, referrals, and coordinated interventions.Read 15 Oct 2026 · salesforce.com
Company background
Salesforce says it was founded in 1999 and identifies San Francisco as its headquarters.Read 30 Sep 2026 · salesforce.com
Company founded
Salesforce was incorporated and began operations in San Francisco in 1999.Read 15 Oct 2026 · salesforce.com
Company headquarters
Salesforce lists its headquarters in San Francisco, California.Read 15 Oct 2026 · linkedin.com
Company legal name
The company is legally named Salesforce, Inc.Read 15 Oct 2026 · crunchbase.com
Company size
LinkedIn lists Salesforce as having more than 10,001 employees, while Salesforce’s executive biography states more than 70,000 employees.Read 15 Oct 2026 · linkedin.com
Contact center
The product includes healthcare contact-center capabilities that can retrieve and send EHR data during interactions.Read 15 Oct 2026 · salesforce.com
Developer documentation
Salesforce publishes Health Cloud developer guides, API specifications, integration guides, videos, tools, and code samples.Read 15 Oct 2026 · salesforce.com
Digital engagement
Health Cloud provides digital engagement and self-service capabilities for patient and member interactions.Read 15 Oct 2026 · salesforce.com
Document AI
Document AI extracts and digitizes clinical information from forms and other documents.Read 15 Oct 2026 · g2.com
EHR interoperability
Public FHIR integrations connect to certified EHRs and can retrieve structured data in real time without storing that data in Salesforce.Read 15 Oct 2026 · salesforce.com
EHR relationship
Salesforce describes Health Cloud as an engagement, data aggregation, and collaboration layer that extends an EHR.Read 30 Sep 2026 · salesforce.com
Extensibility
Customers can deploy MuleSoft Direct assets to their MuleSoft instance and extend them in Anypoint Studio.Read 15 Oct 2026 · developer.salesforce.com
FHIR APIs
Health Cloud offers inbound APIs aligned with HL7 FHIR that let external systems read, write, and update Health Cloud data models.Read 15 Oct 2026 · salesforce.com
Home health
Home Health includes automated scheduling, mobile offline assessments, and medication management.Read 30 Sep 2026 · salesforce.com
Hosting model
Health Cloud is a cloud-based service, and Salesforce documents deployment into Salesforce and connected MuleSoft instances rather than customer self-hosting.Read 15 Oct 2026 · crunchbase.com
Interoperability
Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations.Read 30 Sep 2026 · salesforce.com
Licence model
Health Cloud is delivered as a paid Salesforce service under Salesforce API and service terms; its software is not offered as an open-source product.Read 15 Oct 2026 · salesforce.com
Limit: cost
G2 reviewers describe licensing as expensive, with costs increasing as features, users, and integrations are added.Read 15 Oct 2026 · g2.com
Limit: implementation complexity
G2 reviewers repeatedly report that configuration, customization, integration, training, and maintenance require substantial effort and specialized Salesforce expertise.Read 15 Oct 2026 · g2.com
Limit: mobile usability
Google Play reviewers report login and passkey failures, missing account and case visibility, and poorly configured mobile reports.Read 15 Oct 2026 · play.google.com
Limit: support and pricing complaints
Trustpilot’s review summary highlights complaints about high subscription prices, aggressive sales tactics, difficult setup, and unresponsive support.Read 15 Oct 2026 · trustpilot.com
MuleSoft integrations
MuleSoft Direct supplies deployable integration applications for EHRs, payer systems, health-information exchanges, prior authorization, questionnaires, and appointment scheduling.Read 15 Oct 2026 · developer.salesforce.com
Notable news: product rename
Salesforce release notes state that Health Cloud is now called Agentforce Health, with the former name still appearing in applications and documentation.Read 15 Oct 2026 · help.salesforce.com
Notable news: September 2026 releases
September 2026 release additions included conversational setup for provider search, referral management, integrated care management, appointment scheduling, and grants management.Read 15 Oct 2026 · help.salesforce.com
Patient and member profiles
The platform combines clinical and nonclinical information into a unified patient or member view using healthcare-specific data models.Read 15 Oct 2026 · g2.com
Patient data
It combines clinical records with nonclinical data to create a single actionable patient view alongside an EHR.Read 30 Sep 2026 · salesforce.com
Plan limits
The comparison table lists 20MB of data storage per user for Core and 1GB per user for the other four editions.Read 30 Sep 2026 · salesforce.com
Praise: customization and integrations
Trustpilot reviewers who are positive mention useful dashboards, automation, customization, and integration options.Read 15 Oct 2026 · trustpilot.com
Praise: unified data
G2 reviewers repeatedly praise the centralized patient record, improved care coordination, and having patient information and communication in one place.Read 15 Oct 2026 · g2.com
Provider workflows
The provider offering includes patient access, referral services, scheduling, outreach, and coordination workflows.Read 30 Sep 2026 · salesforce.com
Rating on Apple App Store
4.8 out of 5 from 354K ratingsRead 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.4 out of 5 from 65 reviewsRead 15 Oct 2026 · capterra.com
Rating on G2
4.0 out of 5 from 90 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.5 out of 5 from 0 reviewsRead 15 Oct 2026 · gartner.com
Rating on Google Play
3.5 out of 5 from 58.2K reviewsRead 15 Oct 2026 · play.google.com
Rating on SoftwareReviews
7.6 out of 10 from 11 reviewsRead 15 Oct 2026 · softwarereviews.com
Rating on Trustpilot
1.3 out of 5 from 660 reviewsRead 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.3 out of 10 from 13 reviewsRead 15 Oct 2026 · trustradius.com
Security and compliance
Salesforce states that Health Cloud supports HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129 compliance requirements.Read 15 Oct 2026 · salesforce.com
System requirements
The Salesforce mobile app supports generally available iOS and Android releases on compatible phones and tablets; beta operating systems are not supported.Read 15 Oct 2026 · help.salesforce.com
Trust Layer
The Salesforce Trust Layer masks sensitive personally identifiable and protected health information and applies guardrails for AI use.Read 15 Oct 2026 · salesforce.com

Plans and prices

Health Cloud Enterprise $350 a month Billed annually; per user Clinical and Insurance Data Models · Integrated Care Management · Omnistudio and FlexCards Read 15 Oct 2026 · salesforce.com
Health Cloud Sales & Service Core $350 a month annually; USD/User/Month Clinical & Insurance Data Models · Flex credits for AI, Agentforce, and Data · Slack Business+ with Slackbot, Tableau Next, Premier Success Read 30 Sep 2026 · salesforce.com
Health Cloud Sales & Service Advanced $525 a month annually; USD/User/Month More AI, storage, automation, and security · Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs Read 30 Sep 2026 · salesforce.com
Health Cloud Unlimited $525 a month Billed annually; per user Everything in Enterprise · More storage and automation · Predictive and generative AI · Premier Success Plan · Full Sandbox Read 15 Oct 2026 · salesforce.com
Health Cloud Sales Max $700 a month annually; USD/User/Month Agentforce for health and sales · Unmetered employee-agent usage · Salesforce Contracts, Contact Center (Digital) Read 30 Sep 2026 · salesforce.com
Health Cloud Service Max $700 a month annually; USD/User/Month Agentforce for health and service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps Advanced Read 30 Sep 2026 · salesforce.com
Health Cloud Sales & Service Max $725 a month annually; USD/User/Month Agentforce for health, sales & service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps, Salesforce Contracts, Contact Center (Digital) Read 30 Sep 2026 · salesforce.com
Health Cloud Agentforce 1 for Sales $750 a month Billed annually; per user Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud · Slack · Analytics · Sales Performance Management · External Partner Apps · Tableau Next Read 15 Oct 2026 · salesforce.com
Health Cloud Agentforce 1 for Service $750 a month Billed annually; per user Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud · Slack · Analytics · Customer Community Plus · Tableau Next Read 15 Oct 2026 · salesforce.com

Every Salesforce Health Cloud plan and price →

Strong points and limits

Strong points

  • Combines clinical and nonclinical patient data
  • Supports bidirectional data flow through FHIR APIs
  • Home Health includes offline assessments
  • Premier Success includes 24/7 support

Limits

  • No free plan
  • Core includes 20MB of data storage per user
  • Plans are billed annually

Who it suits

Salesforce presents Health Cloud for providers, payers, and public health agencies. It may suit organizations seeking patient-data aggregation, care coordination, and provider workflows alongside an EHR.

Verdict

Health Cloud combines patient-data views with care management, provider workflows, and EHR connectivity. Pricing starts at $350/user/mo, billed annually, and a 30-day trial is available.

Where Specifiction places it

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