FrontDesk vs Zoho CRM
FrontDesk
frontdesk.care
Zoho CRM
zoho.comSide by side
| Figure | FrontDesk | Zoho CRM |
|---|---|---|
| Price from | $299/mo | $14/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 15 |
| Spec score · Healthcare CRM Software | 8.9 (#1) | 8.5 (#5) |
| Integrations | The integrations directory lists 90 connected tools, including Dentrix, Open Dental, athenahealth, and Google Calendar, and says 83 support full two-way sync. | Zoho CRM offers more than 1,100 ready-to-use app integrations. |
| Purpose | FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. | Zoho CRM provides tools to increase leads, accelerate sales, and measure sales performance. |
| Security | FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified, with TLS 1.3 encryption in transit and AES-256 encryption at rest. | Zoho CRM uses AES encryption and AES-256 encryption on its servers, and supports HIPAA and GDPR compliance functions. |
| Support | The contact page lists email support at [email protected] and a stated response time of 24–48 hours. | Paid editions include Classic support, with optional paid plans offering faster responses and round-the-clock support; live chat is available 24x5. |
Plans
FrontDesk
- FreeFree
- Free planFree
- Pro$299 a month
- Elite$599 a month
- EnterprisePriced on request
Zoho CRM
- FreeFree
- Standard$23 a month
- Professional$40 a month
- Enterprise$52 a month
- Ultimate$52 a month
- FreeFree
- Standard$14 a month
- Professional$23 a month
- Enterprise$40 a month
- Ultimate$52 a month
In their own words
FrontDesk
FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. It generates pages and copy from practice details for review before publication, and connects scheduling to real-time availability in the FrontDesk calendar. Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic. FrontDesk says practices own their domain, content, and site and can leave with them. Its broader platform also lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management. FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified; a signed BAA is included with all plans before patient data is processed. The free plan includes a booking page and basic dashboard. Pro costs $299 a month, and new signups receive a 14-day Pro trial with no credit card required to start free.
Zoho CRM
Zoho CRM gives sales teams tools to manage leads, track contacts, automate follow-ups, and measure sales performance. It includes a visual sales pipeline, email sync, lead scoring, forecasting, marketing automation, and workflow tools. Its AI features can recommend actions, flag anomalies, predict outcomes, automate follow-ups, and help interpret emails. Teams can customize layouts and portals, and connect more than 1,100 applications, including Slack, Teams, Google Drive, Dropbox, Mailchimp, and Zendesk. The free edition supports up to three users and includes leads, documents, and mobile apps. Starter is $14 a month per user with annual billing; Starter Monthly is $20 a month per user. Local taxes are additional, and a 15-day trial is listed. The mobile app can work offline and synchronize later. Developer access includes REST, Bulk, Notification, and Query APIs. Security controls include audit logs, IP restrictions, multi-factor authentication, and encryption; data encryption at rest is available in Enterprise and Ultimate editions.